At a Glance
- Tasks: Lead service operations and ensure exceptional customer experiences.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, company bonuses, and enhanced sick pay.
- Other info: Great opportunities for personal and professional development in a supportive environment.
- Why this job: Be part of a dynamic team that values growth, support, and innovation.
- Qualifications: Leadership experience in service delivery and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees.
We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
We are looking for an experienced and motivated Service Delivery Manager to join our operations team. This is a fantastic opportunity for a driven leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, improving operational performance, and leading high-performing teams. As the Service Delivery Manager you will oversee the day-to-day of service operations, installations, preventative maintenance planning, and operational coordination. You will play a key role in driving performance improvements, managing service escalations, supporting engineer capacity planning and ensuring an outstanding customer experience.
The Role - Service Delivery Manager
- Lead and support operational coordination teams, including service coordinators, installation coordinators, billing operations, and technical administration.
- Set clear objectives and KPIs, conduct regular 1:1 meetings, and support team development and performance improvement.
- Take ownership of service delivery escalations, ensuring issues are resolved quickly and professionally while maintaining excellent stakeholder communication.
- Drive improvements in customer service, backlog reduction, and operational efficiency through effective process management.
- Oversee installation and mobilisation activities, supporting engineer scheduling, capacity planning, and on-time delivery.
- Investigate failed installations and implement corrective actions to improve service performance and customer outcomes.
- Manage preventative maintenance activity, ensuring accurate ERP system data and effective workload planning.
- Maintain oversight of company equipment and asset control processes, ensuring accurate tracking and accountability.
- Produce operational reports and performance metrics, using data insights to identify trends and continuous improvement opportunities.
- Collaborate with internal departments to support smooth day-to-day operations and deliver operational excellence.
- Support strategic projects and contribute positively to the company’s culture, values, and continuous improvement initiatives.
What You Will Need In The Role Of Service Delivery Manager
- Previous experience in a leadership or management role within service delivery, operations or coordination.
- Experience managing performance, coaching team members, and conducting 1:1 meetings.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Strong organisational and problem-solving abilities.
- Confident working with operational data, reporting, and performance metrics.
- IT proficient with experience using ERP or operational management systems.
- High attention to detail and strong commercial awareness.
- Strong leadership and team collaboration skills.
- Passionate about delivering excellent service and operational improvements.
- Resilient, responsive, and able to work effectively under pressure.
- Driven to identify better ways of working and delivering positive change.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Locations
Service Delivery Manager in Ipswich, Suffolk employer: Liquidline
Liquidline is an exceptional employer that prioritises the growth and well-being of its employees, offering a comprehensive benefits package that includes generous annual leave, enhanced sick pay, and a supportive work culture. As a Great Place to Work certified company, we foster an environment of collaboration and innovation, empowering our team members to thrive in their roles while contributing to our mission of delivering outstanding customer service. With ambitious growth plans and a commitment to diversity and inclusion, joining Liquidline means being part of a dynamic family-owned business where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liquidline's values and culture. Think about how your experience aligns with their passion for customer service and operational excellence. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you articulate your past experiences effectively and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liquidline family. Let’s get you that interview!
We think you need these skills to ace Service Delivery Manager in Ipswich, Suffolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and operational excellence shine through. We want to see how you embody our core values like thoughtfulness and innovation in your previous roles.
Be Specific:Use specific examples from your past experiences to demonstrate your leadership skills and problem-solving abilities. Highlight situations where you’ve driven performance improvements or managed service escalations effectively.
Tailor Your Application:Make sure to tailor your application to the Service Delivery Manager role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our team culture.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Liquidline's services and values. Familiarise yourself with their commitment to customer service and operational excellence. This will help you demonstrate how your experience aligns with their mission.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and team development. Highlight your ability to set clear objectives and conduct meaningful 1:1 meetings.
✨Be Ready for Problem-Solving Questions
Expect questions about how you've handled service escalations or operational challenges. Think of specific instances where you resolved issues quickly and professionally, and be ready to discuss the outcomes and what you learned from those experiences.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you manage stakeholder relationships and ensure smooth operations, as this will show your fit for the collaborative culture at Liquidline.
