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- Tasks: Provide 1st line IT support and assist with hardware/software troubleshooting.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, company bonuses, and enhanced sick pay.
- Other info: Be part of a dynamic team with endless growth opportunities.
- Why this job: Kickstart your IT career in a supportive and innovative environment.
- Qualifications: 6 months of IT support experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
Due to continued growth and success, we are looking for a Junior IT Engineer to join our IT team. This is an exciting opportunity for an enthusiastic and service-driven individual who is looking to develop their IT career within a fast-growing business. In this role, you will support the IT team in delivering proactive and responsive IT services to over 300 users across the UK and Ireland. You will be responsible for handling IT support tickets, assisting with hardware and software troubleshooting, supporting new starters, and ensuring colleagues receive a high level of IT service.
The Role – Junior IT Engineer
- Provide 1st line IT support for hardware and software issues including laptops, phones, and printers
- Monitor and respond to tickets in the IT helpdesk system, escalating when required
- Set up and configure new starter equipment, including laptops, mobiles and required applications
- Maintain and update IT asset registers
- Provide remote support to colleagues across the UK and Ireland
- Assist with administration of the 3CX phone system
- Communicate clearly with users and keep them updated on ticket progress
- Identify recurring issues and help create guides and documentation for the company intranet
- Produce basic weekly reporting
- Participate in IT team meetings and support IT projects when required
What You Will Need in the Role of Junior IT Engineer
- At least 6 months experience in an IT support role
- Experience working in a customer-facing environment
- Strong knowledge of Microsoft systems
- Excellent communication skills (written and verbal)
- Good problem-solving and analytical skills
- Ability to prioritise workload and work under pressure
- High attention to detail
- Service-driven and responsive to users
- Reliable and committed to delivering high-quality work
- Passionate about technology and continuous improvement
What You Will Learn & What Liquidline Can Offer You:
Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most
- Enhanced Parental Leave: Comprehensive support for your family journey
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Locations
Junior IT Engineer in Ipswich, Suffolk employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Engineer in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Liquidline. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t hesitate to share them during interviews. It’s a great way to demonstrate your problem-solving abilities and passion for technology.
✨Tip Number 3
Prepare for the interview by researching Liquidline’s values and culture. Think about how your experience aligns with their commitment to outstanding customer service and innovation. This will help you stand out as a candidate who truly fits in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liquidline family!
We think you need these skills to ace Junior IT Engineer in Ipswich, Suffolk
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for technology shine through! We love candidates who are passionate about IT and eager to learn. Share any personal projects or experiences that highlight your interest in the field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Junior IT Engineer role. Highlight relevant experience, especially in customer-facing environments, and showcase your problem-solving skills. We want to see how you fit into our team culture!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your application reflects that by being easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Liquidline!
How to prepare for a job interview at Liquidline
✨Know Your Tech
Brush up on your knowledge of Microsoft systems and common hardware issues. Be ready to discuss your experience with troubleshooting laptops, phones, and printers, as this will show your technical competence and readiness for the role.
✨Show Your Customer Service Skills
Since Liquidline values outstanding customer service, prepare examples from your past experiences where you provided excellent support. Highlight how you communicated clearly with users and resolved their issues effectively.
✨Be Proactive and Responsive
Demonstrate your ability to prioritise workload and respond quickly to IT support tickets. Share any experiences where you identified recurring issues and contributed to creating guides or documentation, showcasing your initiative.
✨Embrace the Company Culture
Familiarise yourself with Liquidline's core values: passion, thoughtfulness, responsiveness, innovation, and smart working. During the interview, express how these values resonate with you and how you can contribute to fostering a supportive and growth-oriented environment.