Field Service Team Leader - Outer London

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As a Field Service Team Leader, you will be a self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a leader of a well-skilled team. Based in field, you will lead a team of engineers, providing coaching, training and support through daily communication, regular visits and spot-checks as well as team and individual meetings. Leading by example, you will manage your time well, identifying and proposing best practice across the team, offering solutions on a regular basis and work with other departments to promote great working relationships. This position will be to cover Kent and surrounding areas.

The Role – Field Service Team Leader

• Provide a communication rhythm within the team to ensure inclusivity and build morale and motivation.
• Support the team with any concerns or issues that require your expertise, coaching and mentoring.
• Identify and deliver training to team members both on and offsite; advising management of additional training required.
• Visit customer sites with more complex and challenging jobs, preferably with the engineer, to deliver the Liquidline WOW experience.
• Offer up solutions over communication channels to engineers requiring advice regularly.
• Take on projects as and when required to aid continuous improvement, if requested by Head of Field Operations, or Regional Operations Manager.
• Cover Regional Operations Managers as required by the business in times of need.
• Be an ambassador to help promote change and growth within the company.
• Take ownership and drive any escalations to successful completion.
• Deliver exceptional customer service through the installation, repair and maintenance of equipment.
• Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue.

What You Will Need in the Role of Field Service Team Leader

• Effective Leadership skills, with the ability to motivate, coach and develop staff.
• Effective working relationships with stakeholders, colleagues and customers, with a natural flair for forging strong working relationships.
• Ability to prioritise, plan and organise own workload; anticipating potential problems before they arise.
• Customer Service Skills - ability to resolve difficult customer situations and to develop an understanding of customer needs and requirements.
• Strong communication skills – ability to communicate effectively with both customers, colleagues and management.
• Proactive approach to problem solving.
• Ability to make difficult decisions- use of initiative in decision making process.
• If you have experience using power or hand tools, this would be an advantage to your application.
• If you have worked as a Field Service Engineer previously, this would also be an advantage to your application.

What You Will Learn & What Liquidline Can Offer You

Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards.
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most.
• Enhanced Parental Leave: Comprehensive support for your family journey.
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.

Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.

We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!