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- Tasks: Install and maintain coffee machines and equipment, ensuring top-notch customer service.
- Company: Liquidline is the UK's fastest-growing coffee solutions provider, dedicated to quality and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, enhanced sick pay, and a comprehensive health plan.
- Other info: Be part of a rapidly expanding family-owned business with endless opportunities for personal and professional growth.
- Why this job: Join a supportive team culture focused on growth, innovation, and delivering WOW experiences.
- Qualifications: Technical skills in coffee machines, excellent communication, and a proactive problem-solving approach required.
The predicted salary is between 24000 - 34000 £ per year.
As Field Service Engineer, you will be self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a member of a well-skilled team. Based in field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking the more complex and challenging of installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including the training of machines with customers.
The Role – Field Service Engineer
- The delivery of exceptional customer service though the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times. The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required
- Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- Technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Proactive approach to problem solving.
- Excellent customer service skills, active listening in understanding the customer’s needs and delivering.
- Strong communication skills, ability to communicate effectively with both customers, colleagues and management.
- Understanding of locations and road networks.
- Full, clean driving license
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most
- Enhanced Parental Leave: Comprehensive support for your family journey
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Field Service Engineer - London employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London
✨Tip Number 1
Familiarise yourself with the specific equipment mentioned in the job description, such as Bean to Cup machines and POU coolers. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Liquidline values exceptional service, so showcasing your ability to deliver 'WOW' experiences will resonate well.
✨Tip Number 3
Research Liquidline's company culture and values. Understanding their commitment to teamwork and innovation can help you align your responses during interviews, showing that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of Liquidline on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Field Service Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experience related to the role of Field Service Engineer. Focus on your customer service abilities, problem-solving skills, and any specific knowledge of coffee machines or similar equipment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Liquidline's core values such as passion and innovation. Provide examples of how you've delivered exceptional customer service in previous roles.
Showcase Relevant Experience: When detailing your work history, emphasise any experience you have with installation, maintenance, or repair of equipment similar to what Liquidline uses. Highlight any proactive approaches you've taken to solve problems in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Field Service Engineer.
How to prepare for a job interview at Liquidline
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with coffee machines, plumbing, and electronics. Highlight specific projects where you've successfully installed or repaired equipment.
✨Emphasise Customer Service
Liquidline values outstanding customer service. Share examples of how you've gone above and beyond for customers in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex technical issues in simple terms. During the interview, listen actively and ensure you understand the questions being asked before responding.
✨Demonstrate Problem-Solving Abilities
A proactive approach to problem-solving is crucial. Prepare to discuss challenges you've faced in past roles and how you resolved them. This will show your potential employer that you're capable of handling the complexities of the job.