At a Glance
- Tasks: Install and maintain coffee machines and equipment, delivering exceptional customer service.
- Company: Join a fast-growing, family-owned business with a dynamic culture.
- Benefits: 25 days annual leave, company bonus scheme, enhanced sick pay, and health support.
- Other info: Endless opportunities for personal and professional growth in a diverse team.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Technical skills in equipment maintenance and excellent customer service abilities.
The predicted salary is between 31500 - 38500 £ per year.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering exceptional service to customers and colleagues; one who thrives as a member of a well-skilled team. Based in the field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking complex installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including training customers on the machines.
The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times. The level of service provided must always be of the highest quality and delivered with integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, ensuring all equipment is left in good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily/as required.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction. Then upload to Ops Office team as needed straight away.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- Technical skills: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Proactive approach to problem solving.
- Excellent customer service skills, active listening in understanding the customer's needs and delivering.
- Strong communication skills, ability to communicate effectively with customers, colleagues and management.
- Understanding of locations and road networks.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support and reward our employees. The package includes:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family-owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Field Service Engineer employer: Liquidline
Liquidline is an excellent employer for those looking to make a significant impact in the AI field. With a strong focus on employee well-being, we offer extensive benefits such as 25 days of annual leave and enhanced sick pay, all within a supportive work culture that fosters collaboration and innovation. Our commitment to professional growth ensures that you will have ample opportunities to develop your skills while contributing to meaningful projects that enhance operational efficiency and customer experience.
