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- Tasks: Install, repair, and maintain Billi/Zip systems while delivering exceptional customer service.
- Company: Join Liquidline, the UK's fastest-growing coffee solutions provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a generous benefits package.
- Why this job: Be part of a team that values innovation and delivers WOW experiences to customers.
- Qualifications: Experience with Billi/Zip systems and strong communication skills are essential.
- Other info: Opportunities for personal growth and development in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together.
With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a member of a well-skilled team. The ideal candidate will have experience in Billi/Zip Tap systems, completing installations, servicing and preventative maintenance.
The Role – Field Service Engineer:
- The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times.
- The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily/as required.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer:
- We work collaboratively, value others' opinions and consistently strive to exceed and improve our service.
- We support you in reaching your professional and personal goals.
- You have a proactive approach to problem solving.
- You have the technical skills to succeed in the role: Billi/Zip systems.
- You can communicate effectively with internal and external stakeholders.
- You have an understanding of locations and road networks.
What You Will Learn & What Liquidline Can Offer You:
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way. We offer a generous benefits package, that includes but is not limited to: 25 Days Annual Leave +
Billi / Zip Engineer in England employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billi / Zip Engineer in England
✨Tip Number 1
Get to know the company culture! Liquidline values teamwork and customer service, so show us how you embody those traits. Research their values and think of examples from your past experiences that align with them.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and help you stand out when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to Billi/Zip systems. We want to see your technical skills shine, so brush up on your knowledge and be ready to discuss your problem-solving approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Field Service Engineer position.
We think you need these skills to ace Billi / Zip Engineer in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through! We love candidates who are genuinely excited about delivering WOW experiences to customers. Share why you’re interested in the Field Service Engineer position and how your values align with ours.
Be Personable: Remember, we’re looking for someone who’s not just technically skilled but also personable. Use a friendly tone in your application to show us that you can communicate effectively with both customers and colleagues. A little warmth goes a long way!
Highlight Relevant Experience: Make sure to showcase your experience with Billi/Zip systems clearly. We want to see how your past roles have prepared you for this position. Don’t forget to mention any specific installations or maintenance tasks you’ve completed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Make sure you brush up on your knowledge of Billi and Zip Tap systems. Be ready to discuss your previous experience with installations, servicing, and maintenance. This will show that you’re not just a good talker but someone who knows the ins and outs of the job.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to communicate effectively and build rapport with both clients and colleagues.
✨Emphasise Team Spirit
Liquidline values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that demonstrate your ability to work well within a team and how you contribute to a positive work culture.
✨Be Proactive and Problem-Solving Savvy
Prepare to talk about times when you’ve faced challenges and how you tackled them. Show that you have a proactive approach to problem-solving, which is crucial for a Field Service Engineer. This will align perfectly with their core value of innovation.
