At a Glance
- Tasks: Install and maintain coffee machines and equipment, delivering exceptional customer service.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, company bonuses, and comprehensive health support.
- Other info: Great Place to Work certified with excellent career growth opportunities.
- Why this job: Make a real impact while working in a dynamic and innovative environment.
- Qualifications: Customer service skills and a full, clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering exceptional service to customers and colleagues. Based in the field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking complex installations, servicing, and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines, and boiler systems, including training customers on the machines.
The Role - Field Service Engineer
- The delivery of exceptional customer service through the installation, repair, and maintenance of equipment, ensuring the customer is communicated with at all times.
- The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, ensuring all equipment is left in good working order, with customers briefed on the issue.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Excellent customer service skills, active listening in understanding the customer's needs and delivering.
- Understanding of locations and road networks.
- Full, clean driving license.
We are deeply invested in the success of our team and our comprehensive benefits package is designed to support and reward our employees:
- 25 Days Annual Leave + Bank Holidays: Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards, and support.
- Employee Assistance Programme: Mental health support, virtual GP services, and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Our dynamic and innovative environment offers endless opportunities for personal and professional growth. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual.
Night Field Service Engineer in Crawley employer: Liquidline
Liquidline is an exceptional employer, recognised as a Great Place to Work, where our commitment to employee well-being and development is paramount. As a Night Field Service Engineer, you will thrive in a supportive culture that values innovation and teamwork, with comprehensive benefits including generous annual leave, enhanced sick pay, and a focus on personal growth. Our dynamic environment not only fosters excellence but also provides unique opportunities for meaningful contributions to customer satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Night Field Service Engineer in Crawley
✨Tip Number 1
Get to know the company culture! Liquidline values passion and innovation, so when you’re networking or interviewing, show off your enthusiasm for coffee solutions and how you can contribute to their team spirit.
✨Tip Number 2
Practice your customer service skills. As a Field Service Engineer, you’ll need to deliver that 'wow' factor. Think of examples from your past experiences where you went above and beyond for a customer—this will impress them!
✨Tip Number 3
Don’t forget to brush up on your technical knowledge! Familiarise yourself with Bean to Cup machines and other equipment mentioned in the job description. Being able to discuss these confidently will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Liquidline family. Let’s get you that interview!
We think you need these skills to ace Night Field Service Engineer in Crawley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service and coffee solutions shine through. We love candidates who are excited about what they do, so don’t hold back!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in field service or technical roles. We want to see how your skills align with our needs, so be specific!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to coffee machines, water coolers, and other equipment mentioned in the job description. Being able to discuss specific systems like Bean to Cup or Billi systems will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've gone above and beyond for customers in the past. Think of situations where you actively listened to their needs and provided solutions that made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or troubleshooting a machine breakdown. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and values. Ask about their approach to team collaboration or how they support employee growth. This not only shows you're engaged but also helps you determine if it's the right fit for you.
