At a Glance
- Tasks: Install and maintain coffee machines and equipment, delivering exceptional customer service.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, company bonuses, and comprehensive health support.
- Other info: Great Place to Work certified with endless opportunities for growth.
- Why this job: Make a real impact while working in a dynamic and innovative environment.
- Qualifications: Customer service skills and a full, clean driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering exceptional service to customers and colleagues. Based in the field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking complex installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems, including training customers on the machines.
The Role - Field Service Engineer
- The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times.
- The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, ensuring all equipment is left in good working order, with customers briefed on the issue.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Excellent customer service skills, active listening in understanding the customer's needs and delivering.
- Understanding of locations and road networks.
- Full, clean driving license.
We are deeply invested in the success of our team and our comprehensive benefits package is designed to support and reward our employees:
- 25 Days Annual Leave + Bank Holidays: Long Service Annual Leave Entitlement & Buy/Sell Scheme.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Enhanced Sick Pay.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Our dynamic and innovative environment offers endless opportunities for personal and professional growth. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual.
Field Service Engineer - Nights in Crawley employer: Liquidline
Liquidline is an exceptional employer, recognised as a Great Place to Work, where our commitment to employee well-being and development shines through. As a Field Service Engineer, you will thrive in a supportive culture that prioritises teamwork and innovation, while enjoying a comprehensive benefits package that includes generous annual leave, enhanced sick pay, and tailored support for your personal journey. Join us in making a meaningful impact every day, all while being part of a dynamic team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Nights in Crawley
✨Tip Number 1
Get to know the company culture! Liquidline values passion and innovation, so when you’re networking or interviewing, show off your enthusiasm for coffee solutions and how you can contribute to their team spirit.
✨Tip Number 2
Practice your customer service skills. As a Field Service Engineer, you’ll need to deliver that 'wow' factor. Think of examples from your past experiences where you went above and beyond for a customer and be ready to share them!
✨Tip Number 3
Brush up on your technical knowledge! Familiarise yourself with Bean to Cup machines, plumbing, and electronics. Being able to talk shop will impress the hiring team and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Nights in Crawley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and technical skills shine through. We want to see how you can bring that 'wow' factor to our customers!
Tailor Your CV:Make sure your CV highlights relevant experience with coffee machines, plumbing, or any other equipment mentioned in the job description. We love seeing how your background aligns with what we do!
Be Personable:In your cover letter, showcase your personable nature. We’re looking for someone who can connect with customers and colleagues alike, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Liquidline.
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Before the interview, brush up on your technical knowledge related to coffee machines, water coolers, and other equipment mentioned in the job description. Being able to discuss specific systems like Bean to Cup or Billi systems will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Liquidline values exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you actively listened to a customer's needs and delivered a solution that made a difference.
✨Be Prepared for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Prepare by thinking through common issues you might encounter as a Field Service Engineer and how you would resolve them. This will demonstrate your problem-solving skills and readiness for the job.
✨Emphasise Teamwork and Culture Fit
Liquidline prides itself on a strong team culture, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal, and express your enthusiasm for contributing to a supportive and innovative environment.
