At a Glance
- Tasks: Install and maintain coffee machines and equipment, delivering exceptional customer service.
- Company: Join a fast-growing, family-owned business with a dynamic culture.
- Benefits: 25 days annual leave, company bonus scheme, enhanced sick pay, and health support.
- Other info: Opportunities for personal and professional growth in a diverse team.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Technical skills in equipment maintenance and excellent customer service abilities.
The predicted salary is between 30000 - 40000 € per year.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering exceptional service to customers and colleagues. Based in the field across Ireland, specifically Cork, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking complex installations, servicing, and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines, and boiler systems, including training customers on the machines.
The Role
- The delivery of exceptional customer service through the installation, repair, and maintenance of equipment, ensuring the customer is communicated with at all times.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, ensuring all equipment is left in good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily/as required.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- You will need technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- You will have a proactive approach to problem solving.
- You will have excellent customer service skills, active listening in understanding the customer's needs and delivering.
- You will hold strong communication skills, able to communicate effectively with both customers, colleagues, and management.
- You will need a solid understanding of locations and road networks.
- Full, clean driving license.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it's a chance to grow, develop, and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support and reward our employees. The package includes, but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards, and support.
- Employee Assistance Programme: Mental health support, virtual GP services, and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi-Annual company conferences.
- Paid Door to Door: To support your work-life balance.
Liquidline is a fast-growing, family-owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect, and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Field Service Engineer in Crawley employer: Liquidline
Liquidline is an exceptional employer that prioritises the growth and well-being of its employees, offering a comprehensive benefits package including generous annual leave, enhanced sick pay, and a supportive work culture. As a Field Service Engineer based in Cork, you will thrive in a dynamic environment where your contributions are valued, and you have ample opportunities for personal and professional development. Join a fast-growing, family-owned business that celebrates success and embraces diversity, making every day a chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Crawley
✨Tip Number 1
Get to know the company inside out! Research Liquidline, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! As a Field Service Engineer, you'll be interacting with customers daily. Role-play scenarios with friends or family to nail down how to handle tricky situations and keep that 'wow' factor alive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Liquidline family.
We think you need these skills to ace Field Service Engineer in Crawley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and technical skills. We’re looking for someone who can deliver that 'wow' service, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Make sure you brush up on your technical skills related to coffee machines, water coolers, and other equipment mentioned in the job description. Be ready to discuss your experience with installations and repairs, as well as any specific challenges you've faced and how you overcame them.
✨Show Off Your Customer Service Skills
Since delivering exceptional customer service is key for this role, prepare examples of how you've gone above and beyond for customers in the past. Think about situations where you actively listened to a customer's needs and how you resolved their issues effectively.
✨Be a Team Player
This position requires working closely with colleagues, so be prepared to talk about your experiences in team settings. Highlight times when you collaborated successfully or supported your teammates, showing that you can thrive in a skilled team environment.
✨Stay Organised and Communicative
The role involves completing job sheets and maintaining inventory, so demonstrate your organisational skills. Discuss how you keep track of tasks and communicate with both customers and management to ensure everything runs smoothly. Mention any tools or apps you use to stay organised.
