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For Companies At a Glance
- Tasks: Install, repair, and maintain Billi/Zip systems while delivering exceptional customer service.
- Company: Join Liquidline, the UK's fastest-growing coffee solutions provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, company bonuses, enhanced sick pay, and more!
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Experience with Billi/Zip systems and strong communication skills are essential.
- Other info: Great opportunities for career development in a rapidly expanding company.
The predicted salary is between 30000 - 42000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together.
As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering exceptional service to customers as well as to colleagues; one who thrives as a member of a well-skilled team. The ideal candidate will have experience in Billi/Zip Tap systems, completing installations, servicing and preventative maintenance.
The Role – Field Service Engineer
- The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily/as required.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- We work collaboratively, value others’ opinions and consistently strive to exceed and improve our service.
- We support you in reaching your professional and personal goals.
- A proactive approach to problem solving.
- The technical skills to succeed in the role: Billi/Zip systems.
- Effective communication with internal and external stakeholders.
- An understanding of locations and road networks.
What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway.
We offer a generous benefits package, that includes but is not limited to:
- 25 Days Annual Leave + Bank Holidays.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme.
- Candidate Referral Program.
- Company Bonus Scheme.
- Enhanced Sick Pay.
- Enhanced Parental Leave.
- Salary Sacrifice Pension Scheme.
- Life Assurance & Income Protection (UK Only).
- HSF Health Plan.
- YuLife Wellbeing Platform.
- Employee Assistance Programme.
- Menopause Support via Stella App.
- Lunch on Liquidline & Bi-Annual Conferences.
Liquidline is a fast-growing, family-owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Billi / Zip Engineer employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billi / Zip Engineer
✨Tip Number 1
Get to know Liquidline's values and culture before your interview. They’re all about passion, innovation, and teamwork, so think of examples from your past that showcase these traits. This will help you connect with the team and show you’re a great fit!
✨Tip Number 2
Practice your communication skills! As a Field Service Engineer, you'll need to keep customers in the loop. Role-play with a friend or family member to get comfortable explaining technical issues in a simple way. It’ll make a world of difference during your interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role and the company by asking about their development plans for employees or how they celebrate success. It’s a great way to demonstrate your enthusiasm and commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Liquidline family. Let’s get you on board!
We think you need these skills to ace Billi / Zip Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the role shine through! We love candidates who are genuinely excited about delivering exceptional service and being part of a strong team culture.
Tailor Your Application: Make sure to customise your application to highlight your experience with Billi/Zip systems. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Be Personable: Remember, we’re looking for someone who’s not just technically skilled but also personable. Use your application to convey your communication style and how you connect with others—this is key to delivering that WOW service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at Liquidline
✨Know Your Billi/Zip Systems
Make sure you brush up on your knowledge of Billi and Zip Tap systems before the interview. Be ready to discuss your experience with installations, servicing, and preventative maintenance. This will show that you’re not just familiar with the products but also passionate about delivering top-notch service.
✨Showcase Your Customer Service Skills
Liquidline prides itself on outstanding customer service, so be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you delivered a 'wow' experience, as this aligns perfectly with their core values.
✨Demonstrate Team Spirit
As a Field Service Engineer, you'll be part of a skilled team. Highlight your ability to work collaboratively and value others’ opinions. Share experiences where teamwork led to successful outcomes, showing that you can thrive in a supportive environment.
✨Prepare Questions About Growth Opportunities
Liquidline is committed to staff development, so come prepared with questions about potential career paths and training opportunities. This shows that you’re not only interested in the role but also in growing with the company, which is a big plus for them.
