At a Glance
- Tasks: Install and maintain coffee machines and equipment, delivering exceptional customer service.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, company bonuses, and enhanced sick pay.
- Other info: Dynamic environment with endless opportunities for personal and professional growth.
- Why this job: Be part of a supportive team culture that values growth and well-being.
- Qualifications: Technical skills in coffee machines, excellent communication, and a full driving licence.
The predicted salary is between 30000 - 40000 € per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together.
With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence. As Field Service Engineer, you will be a self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a member of a well-skilled team.
Based in the field, you will take pride in effectively installing and maintaining all equipment within our customers’ premises, making a difference every day in undertaking the more complex and challenging installations, servicing and breakdown calls for coffee machines and other equipment, such as water coolers, juice machines and boiler systems including the training of machines with customers.
The Role - Field Service Engineer
- The delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring the customer is communicated with at all times.
- The level of service provided must always be of the highest quality and delivered with the highest degree of integrity.
- Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in good working order, with customers briefed on the issue.
- Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily / as required.
- Complete all necessary online job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Provide agreed spare parts stocks via Eagle App to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.
- Adhere to Health and Safety procedures, bringing any risks to the attention of the company management.
What You Will Need in the Role of Field Service Engineer
- Technical skills to succeed in the role: Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation, project management.
- Proactive approach to problem solving.
- Excellent customer service skills, active listening in understanding the customer's needs and delivering.
- Strong communication skills, ability to communicate effectively with both customers, colleagues and management.
- Understanding of locations and road networks.
- Full, clean driving license.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family-owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual.
Field Service Engineer in Basingstoke employer: Liquidline
Liquidline is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including generous annual leave, enhanced sick pay, and a supportive work culture. As a Field Service Engineer, you will thrive in a dynamic environment where your contributions are valued, and you can enjoy opportunities for professional development while being part of a team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Basingstoke
✨Tip Number 1
Get to know the company culture! Liquidline values passion and innovation, so show them you’re a great fit by researching their values and how you can contribute. Bring this knowledge into your conversations during interviews.
✨Tip Number 2
Practice your customer service skills! As a Field Service Engineer, you'll need to deliver that WOW experience. Role-play scenarios with friends or family to sharpen your communication and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral—bonus points for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Liquidline team.
We think you need these skills to ace Field Service Engineer in Basingstoke
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Field Service Engineer and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills:Since we pride ourselves on delivering WOW experiences, highlight any previous customer service roles or experiences you've had. Share specific examples of how you've gone above and beyond for customers—this will really catch our eye!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to let your personality shine through while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Liquidline and what we stand for!
How to prepare for a job interview at Liquidline
✨Know Your Tech
As a Field Service Engineer, you'll need to be familiar with various equipment like coffee machines and water coolers. Brush up on your technical knowledge and be ready to discuss specific systems you've worked with. This shows you're not just a people person but also technically savvy!
✨Showcase Your Customer Service Skills
Liquidline values outstanding customer service, so prepare examples of how you've gone above and beyond for customers in the past. Think about situations where you resolved issues or made a customer's day better—this will highlight your alignment with their core values.
✨Be Proactive in Problem Solving
The role requires a proactive approach to problem-solving. During the interview, share instances where you identified potential issues before they became problems. This demonstrates your ability to think ahead and take initiative, which is crucial for this position.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you can effectively communicate with both customers and colleagues.
