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- Tasks: Manage complex repairs and high-risk cases while ensuring contractors meet targets.
- Company: Major Housing Association with a focus on impactful community work.
- Benefits: Up to £25 per hour, hybrid working, and immediate start available.
- Why this job: Be the key player in resolving critical housing issues and making a difference.
- Qualifications: Experience in social housing repairs and strong case management skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 20 - 30 £ per hour.
We're supporting a major Housing Association with the urgent appointment of three Complex Works Coordinators to help manage high-risk repairs and Awaab's Law related cases. This is not a basic admin role. You'll be the first point of escalation for complex repairs, managing cases end to end and ensuring contractors deliver to target.
What you'll be doing:
- Managing complex repairs and project works
- Owning damp & mould processes and trackers
- Handling aged WIP and high-profile complaints
- Preventing escalation to disrepair claims
- Managing contractors against contractual targets
- Allocating surveyor inspections and tracking actions
- Managing cases via MS Dynamics (Customer Hub) and NEC
- Delivering actions from FRA and HHSRS surveys
- Triage and prioritisation of high-risk repairs
What we need:
- Social housing repairs background essential
- Strong case management and escalation handling
- Experience managing contractors and performance
- Confident working under pressure
- Highly organised with excellent communication skills
- Able to prioritise competing workloads
- Comfortable analysing data and updating systems accurately
You'll need to be proactive, commercially aware and confident making decisions to close cases effectively. Immediate start available.
Complex Works Co-Ordinator in Watford employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Works Co-Ordinator in Watford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Complex Works Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your case management skills. Be ready to discuss specific examples of how you've handled complex repairs and escalated issues in the past. We want to see that you can think on your feet!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you manage competing workloads and track actions effectively. Use real-life scenarios to demonstrate your ability to keep everything on point.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complex Works Co-Ordinator in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing repairs and case management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complex Works Coordinator role. Share specific examples of how you've managed complex repairs or handled high-profile complaints.
Show Off Your Organisational Skills: Since this role requires excellent organisation, mention any tools or methods you use to keep track of multiple cases. We love seeing how you prioritise workloads and manage competing demands!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Liquid
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and case management. Familiarise yourself with Awaab's Law and how it impacts complex repairs. This will show that you're not just ticking boxes but genuinely understand the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed high-risk repairs or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisation, be ready to discuss how you prioritise workloads and manage competing tasks. You might even want to share a time when you effectively juggled multiple projects without dropping the ball.
✨Be Data Savvy
As you'll be using systems like MS Dynamics, it's crucial to show your comfort with data analysis and system updates. If you have experience with similar software, mention it! If not, express your eagerness to learn and adapt quickly.