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- Tasks: Lead a busy repairs and maintenance service, driving performance and ensuring high standards.
- Company: Established housing provider with a focus on quality service delivery.
- Benefits: Competitive salary, hybrid working, and potential for contract extension.
- Why this job: Make a real impact in a fast-paced environment while leading a dedicated team.
- Qualifications: Experience in social housing, contractor management, and team leadership required.
- Other info: Opportunity for immediate start and excellent career growth.
The predicted salary is between 48000 - 66000 £ per year.
Location: Hemel Hempstead (Hybrid)
Salary: £57,000
Contract: 3–6 Month FTC (initially, with potential to extend)
The Role
This is a hands-on leadership role managing a busy repairs and maintenance service within a well-established housing provider. You will be responsible for ensuring the service delivers consistently, efficiently, and to a high standard across day-to-day repairs, voids, and planned works. This is not a passive oversight role. You will be expected to step in, take control, and drive performance.
Key Responsibilities
- Lead the delivery of repairs, maintenance, and voids services across the portfolio
- Manage contractor performance to ensure quality, value for money, and compliance
- Take ownership of KPIs, service delivery metrics, and operational performance
- Manage budgets, forecasting, and financial controls alongside finance partners
- Drive service improvements, reviewing and refining processes where needed
- Lead and develop a team, setting clear expectations and addressing underperformance
- Ensure full compliance with health and safety legislation and best practice
- Work closely with senior stakeholders to deliver strategic and operational priorities
Experience Required
- Proven experience within social housing property services or repairs
- Strong background managing contractors and service delivery
- Experience leading teams and improving performance
- Commercial awareness, including budget and cost control
- Good understanding of compliance, health and safety, and housing legislation
- Able to step into a live environment and quickly stabilise and improve services
The Opportunity
This role offers the chance to take ownership of a key service area and make a tangible impact over a short period. It suits someone who is practical, decisive, and comfortable operating in a fast-moving environment where delivery matters.
Additional Information
- Hybrid working model
- Immediate or short notice preferred
- Potential for extension depending on performance and business need
Service Delivery Manager - Property Services employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Property Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service delivery approach. Be ready to discuss how your hands-on leadership style can drive performance and improve service delivery metrics.
✨Tip Number 3
Showcase your experience with KPIs and budget management during interviews. Bring examples of how you've successfully managed contractor performance and delivered value for money in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager - Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing repairs and maintenance services, and don’t forget to mention any relevant KPIs you've successfully managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've driven performance and improved service delivery in previous positions.
Showcase Your Team Leadership Skills: Since this role involves leading a team, make sure to highlight your experience in developing and managing teams. Talk about how you've set clear expectations and tackled underperformance in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Liquid
✨Know Your Stuff
Make sure you brush up on your knowledge of property services and repairs. Understand the key responsibilities of the role, especially around managing contractors and service delivery. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have actually put them into practice.
✨Show Your Leadership Skills
This role is all about hands-on leadership, so be ready to talk about how you've led teams in the past. Prepare examples where you've driven performance improvements or tackled underperformance head-on. Highlighting your ability to set clear expectations and develop your team will resonate well with the interviewers.
✨Get Familiar with KPIs and Budgets
Since you'll be taking ownership of KPIs and financial controls, it’s crucial to demonstrate your commercial awareness. Be prepared to discuss how you've managed budgets and used metrics to drive service improvements. Showing that you can balance quality with cost-effectiveness will make you stand out.
✨Emphasise Compliance and Safety
Given the importance of health and safety legislation in this role, make sure you can speak confidently about your understanding of compliance issues. Share any relevant experiences where you ensured adherence to regulations and best practices, as this will highlight your commitment to maintaining high standards in service delivery.