Resource Schedular (FTC)

Our client has been proudly serving communities across Southwest London for nearly 25 years. With over 11,000 homes under management – and growing – they remain committed to delivering exceptional service and being a fantastic place to work. As they continue to invest in homes and communities across Richmond, Hounslow, Kingston, Hillingdon, and Spelthorne, we are now recruiting a positive, organised and proactive Resource Scheduler to join their dedicated Repairs Team on a 12-month fixed-term contract.  What You’ll Be Doing As a Resource Scheduler, you’ll be the heartbeat of the repairs operation – keeping everything flowing smoothly: Allocate jobs to operatives and subcontractors (emergency, urgent, and routine) Monitor daily work volumes and ensure all appointments are met in line with SLAs Keep field teams informed with up-to-date schedules and support Reassign jobs and handle reactive changes to daily plans Collaborate with internal teams to resolve job-related or escalated issues Record completion notes, time data, photos, and ensure system updates are accurate Use performance data to recommend improvements and streamline operationsWhat You’ll Bring Strong admin and scheduling skills with good working knowledge of IT systems (Excel, Word, databases) A calm, solution-focused mindset – able to juggle multiple tasks and adapt quickly Excellent communication and teamwork abilities A commitment to great customer service – preferably within housing or repairs A proactive and inclusive approach that reflects the client’s values: we know our stuff / we make it happen / we careBonus if you have: Experience working in social housing, maintenance, or repairs Understanding of GDPR and confident handling of data and requestsThis is an ideal role for someone who thrives on keeping people, systems, and services moving. If you love to take ownership, solve problems, and make a positive impact every day – we want to hear from you. Ready to hit the ground running? Apply today and make your mark in a role that combines pace, purpose, and people