Resident Engagement & Service Improvement Lead

Resident Engagement & Service Improvement Lead

Full-Time 29700 - 36300 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead projects to boost resident engagement and improve service delivery.
  • Company: Liquid, a resident-led housing organisation in London.
  • Benefits: Flexible working, mix of estate and office duties.
  • Other info: Join a dynamic team focused on improving the living experience for 1,600 homes.
  • Why this job: Make a real difference in residents' lives while enhancing community services.
  • Qualifications: Experience in engagement, performance analysis, and organisational change.

The predicted salary is between 29700 - 36300 Β£ per year.

Liquid in London is recruiting a Resident Engagement & Service Improvement Officer to enhance resident participation and service delivery across around 1,600 homes in Southwark.

The role combines engagement, performance analysis and organisational change in a resident-led housing organisation.

You'll lead projects to involve residents, analyse KPIs, and co-design improvements with teams. Flexible working and a mix of estate and office-based duties are expected.

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Resident Engagement & Service Improvement Lead employer: Liquid

As a Procurement and Contracts Officer at our housing organization, you will thrive in a supportive work culture that prioritises collaboration and professional development. We offer competitive salaries, comprehensive benefits, and opportunities for growth within the organisation, all while making a meaningful impact in the community by ensuring value for money in service delivery.

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Contact Details:

Liquid Recruitment Team

We think you need these skills to ace Resident Engagement & Service Improvement Lead

Communication Skills
Problem-Solving Skills
Attention to Detail
Team Leadership
Stakeholder Management
Empathy
Leadership Skills