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- Tasks: Manage rent and service charge activities, ensuring compliance and efficiency.
- Company: A century-old organisation providing affordable homes and support in London and Hertfordshire.
- Benefits: Remote work options, competitive salary of £40,055, and a full benefits package.
- Why this job: Join a community-focused team dedicated to making a positive impact on vulnerable residents' lives.
- Qualifications: Experience in rent and service charge accounting, strong analytical skills, and excellent communication.
- Other info: Opportunity to lead a Service Charge Improvement project and drive meaningful change.
Our client traces their roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. They work to provide safe, decent affordable homes and support for individuals and communities.
They are now recruiting for an exciting opportunity for an experienced Rent & Service Charge Officer to join their team on a 12-Month FTC. Offering a remote working arrangement (max 1 day a week in office) and paying £40,055 per annum + full benefits package.
About the Organisation
Our client exists to make change happen for the good of communities. They help people by providing affordable homes – but that’s not enough. They support vulnerable residents to lead happy and better lives. They empower our staff to take action and rise to every challenge with ‘can do’ positivity.
Good people are the future of their innovative working community. They have placed an exciting ‘People’ strategy at the heart of their culture – to support training and personal development, to deliver their values and to move the organisation forward.
About the Role
We’re looking for a highly experienced and motivated Rent and Service Charge Officer, with experience of rent and service charge accounting and an excellent understanding of rent and service charge setting regulations and legislation.
You will lead the day-to-day operational management and delivery of all Rent and Service charge setting activities. You will be responsible for setting and reconciling accurate rents and service charges for all tenures. You will work collaboratively with internal and external customers to prepare and accurately set charges for all new and existing housing stock. You will use your knowledge and experience to ensure regulatory and legislative compliance, and to improve our processes and the efficiency of our rent and service charge setting processes.
This is a great opportunity for you to help shape and support the delivery of our Service Charge Improvement project, which is aimed to ensure that we are accurately recharging for all the services that tenants and residents receive. You will be a practical thinker and doer, who can take the initiative, and turn ideas into practical solutions to drive improvement.
What You’ll Need
- Strong work ethic and ability to work independently and as part of a team.
- Previous experience of Rent and Service Charge accounting.
- Excellent numeracy and analytical skills and with the ability to prepare, manipulate and interpret data.
- Ability to read and interpret leases and tenancy agreements.
- Experience of using and maintaining housing management, finance and CRM systems.
- Extensive knowledge of rent and service charge setting regulations and legislation.
- Ability to lead operation delivery of rent and service charge projects.
- Proven ability to set and reconcile rent and service charges for all tenure types.
- Experience of setting rents and service charges for new developments.
- Evidence of identifying, initiating and implementing service improvements.
- Practical experience of fair rent registration.
- Ability to build and maintain strong working relationships with internal and external customers.
- Excellent communication skills across all channels to a variety of audiences.
- Solution focused with a can-do attitude, putting the customer at the heart of everything done.
- Experience and ability to thrive in a busy environment working to tight deadlines.
If you are ready to make a difference in a forward-thinking organisation, please apply today for a chat.
Rent and Service Charge Officer employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent and Service Charge Officer
✨Tip Number 1
Familiarise yourself with the latest rent and service charge regulations. Understanding the legal framework will not only boost your confidence during discussions but also demonstrate your commitment to compliance, which is crucial for this role.
✨Tip Number 2
Network with professionals in the housing sector. Attend relevant webinars or local meet-ups to connect with others who work in similar roles. This can provide you with insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes in previous roles. Highlighting your practical experience with service charge improvements will show that you can bring valuable skills to the team.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you interpret data and make decisions based on it. Being able to articulate your thought process will set you apart as a candidate who can handle the complexities of rent and service charge accounting.
We think you need these skills to ace Rent and Service Charge Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent and service charge accounting. Include specific examples of how you've set and reconciled rents and service charges, as well as any relevant regulations you are familiar with.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable communities and how your skills align with the organisation's mission. Mention your ability to work independently and collaboratively, as well as your problem-solving skills.
Highlight Relevant Experience: When detailing your previous roles, focus on your experience with housing management systems and your analytical skills. Provide concrete examples of how you've improved processes or implemented service improvements in past positions.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with various stakeholders. This could be through reports, presentations, or direct interactions with customers.
How to prepare for a job interview at Liquid
✨Know Your Numbers
As a Rent and Service Charge Officer, you'll need to demonstrate your strong numeracy and analytical skills. Brush up on your understanding of rent and service charge accounting, and be prepared to discuss how you've successfully set and reconciled charges in the past.
✨Understand the Regulations
Familiarise yourself with the relevant regulations and legislation surrounding rent and service charge setting. Be ready to explain how you ensure compliance in your work and any experiences you've had in navigating complex regulatory environments.
✨Showcase Your Problem-Solving Skills
This role requires a practical thinker who can turn ideas into solutions. Prepare examples of how you've identified and implemented service improvements in previous roles, highlighting your ability to drive efficiency and enhance processes.
✨Build Rapport
Strong communication skills are essential for this position. Think about how you've built and maintained relationships with internal and external customers in the past. Be ready to share specific examples that showcase your ability to communicate effectively across various channels.
