At a Glance
- Tasks: Lead complex transformation projects to improve services and customer outcomes.
- Company: Established housing organisation undergoing significant transformation.
- Benefits: Competitive daily rate, hybrid working, and opportunity for impactful work.
- Other info: Join a dynamic team with strong career growth potential.
- Why this job: Make a real difference in service improvement while managing exciting projects.
- Qualifications: 5+ years of project management experience with a focus on transformation.
The predicted salary is between 85.71 - 85.71 £ per hour.
We’re currently recruiting for an experienced Project Manager to join a large, established housing organisation undergoing a period of significant transformation and service improvement.
This is a manager-level project delivery role within the organisation’s Strategic Planning & Transformation function, supporting complex change programmes designed to improve services, processes and customer outcomes.
The Opportunity
We’re looking for a confident Project Manager with 5+ years’ experience delivering large, complex projects, ideally with experience managing projects valued at £1m+.
A particularly strong background would include recent experience of implementing or improving complaints processes, ideally within a housing/social housing environment and with exposure to Microsoft Dynamics CRM.
You’ll take ownership of projects from planning through to implementation, ensuring they are delivered on time, within budget and to the required quality standards.
Key Responsibilities
- Lead the end-to-end delivery of complex transformation and change projects.
- Establish effective project governance, reporting structures, milestones and controls.
- Develop and manage robust project plans, business cases and budgets.
- Manage risks, issues, dependencies and project governance.
- Work closely with stakeholders to define scope, benefits and expected outcomes.
- Lead requirements gathering, testing, training and implementation of new systems and processes.
- Manage and coordinate project resources, including Business Analysts and other specialist teams.
- Build strong relationships with senior stakeholders and influence across the organisation.
- Manage suppliers, procurement activity and contract relationships.
- Ensure projects deliver measurable business and service improvements.
- Provide clear reporting and communicate complex information effectively.
About You
You’ll ideally have:
- 5+ years’ Project Management experience delivering complex projects.
- Experience managing projects/programmes of £1m+ value.
- Recent experience delivering complaints transformation, complaints process improvement or customer service change.
- Experience within social housing/housing or a closely related public-sector environment.
- Ideally, experience working with MS Dynamics CRM or similar CRM platforms.
- Strong experience of change management, systems/process implementation and operational transformation.
- Excellent stakeholder management and influencing skills.
- Experience managing suppliers, procurement and contracts.
- Strong governance, reporting, risk and budget management experience.
- A recognised project/change management qualification such as PRINCE2, APMG or MSP is desirable.
Contract & Working Pattern
Duration: Initial 4-month temporary assignment
Rate: £71.43–£85.71 per hour Umbrella
Equivalent day rate: £500–£600 per day Umbrella (Outside IR35/Ltd welcome)
Working: Hybrid – minimum 3 days per week in the main office.
If you’re an experienced Project Manager with a strong track record of delivering complex transformation projects and have particularly relevant complaints / Dynamics CRM / housing experience, we’d be keen to hear from you.
Project Manager - Strategic Planning & Transformation employer: Liquid
As a Procurement and Contracts Officer at our housing organization, you will thrive in a supportive work culture that prioritises collaboration and professional development. We offer competitive salaries, comprehensive benefits, and opportunities for growth within the organisation, all while making a meaningful impact in the community by ensuring value for money in service delivery.
