Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a patch of 500-600 homes, supporting residents and resolving issues.
- Company: Join a leading not-for-profit housing association focused on social impact.
- Benefits: Enjoy flexible working, 28-31 days holiday, car allowance, and comprehensive benefits.
- Why this job: Make a real difference in communities while working with a values-driven team.
- Qualifications: Full UK driving license and access to a vehicle required.
- Other info: Apply by 29th April 2025; early closure possible if enough applications are received.
The predicted salary is between 35951 - 39531 £ per year.
We're working with one of the UK’s largest and most respected housing associations – a values-led, not-for-profit organisation with a rich history of providing safe, affordable homes and strong communities. With over 100,000 homes and 250,000+ residents, their mission is built on social impact, not profit.
We are now recruiting for an exciting opportunity as their Neighbourhood Housing Officer to join their team on a permanent basis. Offering a flexible working arrangement (1-2 days in office) and paying £35,951 - £39,531 + £1,300 car allowance & full benefits package.
This is an exciting opportunity to join as a Neighbourhood Housing Officer, managing a patch of 500–600 homes in South West London. You’ll be the key link between the organisation and residents — a trusted presence who makes a real difference every day.
The Role
We’re looking for a passionate and proactive Neighbourhood Housing Officer to take ownership of a South West London patch, managing a portfolio of 500–600 homes. You’ll be the face of the neighbourhood, ensuring residents are supported, tenancies are sustained, and communities flourish.
Key Responsibilities
- Own the main relationship with all residents on your patch, regardless of tenure
- Be the ‘voice of the resident’ within the organisation, representing them at forums and meetings
- Proactively resolve estate and tenancy issues such as ASB, fly-tipping, abandoned vehicles, graffiti, and noise complaints
- Carry out home visits, tenancy audits, estate inspections, and manage fire risk actions and compliance checks
- Offer clear advice on service charges, tenancy queries, and escalate legal matters where necessary
- Make internal and external referrals for residents who need support
- Respond promptly and empathetically to all enquiries, complaints, and councillor/MP queries
- Support during business continuity incidents or emergencies
- Collaborate with residents to shape services and improve community outcomes
Why Join?
- Manage your own patch with autonomy and purpose
- 28–31 days holiday (based on service) + bonus scheme
- £1,300 car allowance & pension
- Life assurance, EAP, and ongoing training & development
- Be part of a well-respected, values-driven organisation where people come first
Please note that the successful candidate will hold a full UK driving license and have access to a vehicle.
** You are encouraged to apply asap for consideration as the closing date for this role is Thursday 29th April 2025 at 11pm. The client reserves the right to close this role early if they receive enough submissions.
Neighbourhood Housing Officer (SW London) employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer (SW London)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in South West London. Understanding local issues such as anti-social behaviour or housing policies will help you demonstrate your commitment and readiness to tackle these problems during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Housing Officers, if possible. They can provide valuable insights into the role and the organisation's culture, which can help you tailor your approach and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. Being able to share specific instances where you've made a positive impact will highlight your suitability for the position.
✨Tip Number 4
Research the housing association’s values and mission. Aligning your personal values with theirs during discussions can set you apart as a candidate who truly understands and supports their goals of social impact and community building.
We think you need these skills to ace Neighbourhood Housing Officer (SW London)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Neighbourhood Housing Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in housing management or community engagement. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage relationships and resolve issues.
Write a Strong Cover Letter: In your cover letter, express your passion for community work and your proactive approach to problem-solving. Mention specific examples from your past experiences that showcase your ability to support residents and manage tenancies effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Liquid
✨Understand the Organisation's Values
Before your interview, take some time to research the housing association's mission and values. They are a values-led organisation focused on social impact, so demonstrating your alignment with their ethos will show that you are a good fit for the role.
✨Prepare for Scenario-Based Questions
As a Neighbourhood Housing Officer, you'll face various challenges. Be ready to discuss how you would handle specific situations, such as dealing with anti-social behaviour or resolving tenant disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Community Engagement Skills
This role requires strong relationships with residents. Be prepared to share examples of how you've successfully engaged with communities in the past, whether through outreach, support initiatives, or collaborative projects. Highlight your proactive approach to fostering community spirit.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the challenges the team currently faces or how they measure success in community engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
