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- Tasks: Manage a patch of 500-600 homes, supporting residents and resolving tenancy issues.
- Company: Join a leading not-for-profit housing association dedicated to safe, affordable homes and strong communities.
- Benefits: Enjoy flexible working, 28-31 days holiday, a £1,300 car allowance, and comprehensive benefits.
- Why this job: Make a real difference in people's lives while working in a values-driven environment.
- Qualifications: Full UK driving license required; passion for community support is essential.
- Other info: Apply by 29th April 2025; early applications encouraged due to high interest.
We are working with one of the UK’s largest and most respected housing associations – a values-led, not-for-profit organisation with a rich history of providing safe, affordable homes and strong communities. With over 100,000 homes and 250,000+ residents, their mission is built on social impact, not profit.
We are now recruiting for an exciting opportunity as a Neighbourhood Housing Officer to join their team on a permanent basis. Offering a flexible working arrangement (1-2 days in office) and paying £35,951 - £39,531 + £1,300 car allowance & full benefits package.
This is an exciting opportunity to join as a Neighbourhood Housing Officer, managing a patch of 500–600 homes in South East London & Kent. You’ll be the key link between the organisation and residents — a trusted presence who makes a real difference every day.
The Role
- Own the main relationship with all residents on your patch, regardless of tenure.
- Be the ‘voice of the resident’ within the organisation, representing them at forums and meetings.
- Proactively resolve estate and tenancy issues such as ASB, fly-tipping, abandoned vehicles, graffiti, and noise complaints.
- Carry out home visits, tenancy audits, estate inspections, and manage fire risk actions and compliance checks.
- Offer clear advice on service charges, tenancy queries, and escalate legal matters where necessary.
- Make internal and external referrals for residents who need support.
- Respond promptly and empathetically to all enquiries, complaints, and councillor/MP queries.
- Support during business continuity incidents or emergencies.
- Collaborate with residents to shape services and improve community outcomes.
Why Join?
- Manage your own patch with autonomy and purpose.
- 28–31 days holiday (based on service) + bonus scheme.
- £1,300 car allowance & pension.
- Life assurance, EAP, and ongoing training & development.
- Be part of a well-respected, values-driven organisation where people come first.
Please note that the successful candidate will hold a full UK driving license and have access to a vehicle.
You are encouraged to apply as soon as possible for consideration as the closing date for this role is Thursday 29th April 2025 at 11pm. The client reserves the right to close this role early if they receive enough submissions.
Neighbourhood Housing Officer (SE London & Kent) employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer (SE London & Kent)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in South East London & Kent. Understanding local issues such as anti-social behaviour or housing regulations will help you demonstrate your commitment and readiness to tackle these problems during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Housing Officers if possible. They can provide valuable insights into the role and the organisation's culture, which can help you tailor your approach and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. Being able to share specific instances where you've made a positive impact will highlight your suitability for the position.
✨Tip Number 4
Research the housing association’s values and mission. Aligning your personal values with theirs in conversations can set you apart as a candidate who truly understands and supports their goals of social impact and community building.
We think you need these skills to ace Neighbourhood Housing Officer (SE London & Kent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Neighbourhood Housing Officer role. Focus on your ability to manage relationships, resolve issues, and support communities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community work and your proactive approach. Mention specific examples of how you've made a difference in previous roles or projects.
Highlight Relevant Qualifications: If you have any qualifications related to housing, social work, or community engagement, be sure to mention them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Liquid
✨Understand the Organisation's Values
Before your interview, take some time to research the housing association's mission and values. They are a values-led organisation, so demonstrating that you align with their commitment to social impact will show that you're a great fit for the role.
✨Prepare for Scenario-Based Questions
As a Neighbourhood Housing Officer, you'll face various challenges. Be ready to discuss how you would handle specific situations, such as dealing with anti-social behaviour or resolving tenant disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Community Engagement Skills
Highlight any previous experience you have in community work or resident engagement. This role requires you to be the 'voice of the resident', so sharing examples of how you've successfully collaborated with communities will demonstrate your capability.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the organisation. Inquire about their current projects, community initiatives, or how they measure success in resident satisfaction. This will reflect your enthusiasm and proactive nature.
