At a Glance
- Tasks: Support residents in maintaining tenancies and create safer communities.
- Company: A dedicated housing charity focused on affordable homes and social impact.
- Benefits: Competitive hourly rate, permanent salary, and excellent benefits after transition.
- Other info: Join a small, committed team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Experience in tenancy management and a passion for supporting vulnerable residents.
The predicted salary is between 21.6 - 26.4 £ per hour.
Help people build a safer, more independent future through a home they can rely on. We’re recruiting for a small, specialist housing charity that provides affordable homes and helps residents overcome inequality, insecurity and disadvantage. Alongside its housing services, the charity supports women and children escaping domestic abuse, as well as women rebuilding their lives after exploitation or time in prison.
As a Tenancy & Neighbourhood Officer, you’ll contribute directly to that work, helping residents feel safe, maintain their tenancies and move forward with confidence.
Why join? You’ll join a welcoming, committed team in a smaller organisation where you can get to know your residents and see the difference your work makes. With a small patch and a varied housing management role, you’ll have the opportunity to build relationships, take ownership of cases and help prevent problems from becoming crises. This temp-to-perm opportunity offers the prospect of a longer-term role with a charity doing work you can feel proud of, with excellent benefits available on permanent appointment.
The role You’ll manage an allocated portfolio of homes across London, delivering a personal, responsive service. Your responsibilities will include:
- Tenancy sign-ups, home visits and support to help residents sustain their tenancies.
- Managing rent arrears and income recovery, balancing early support with appropriate action.
- Investigating anti-social behaviour and tenancy breaches, keeping residents informed throughout.
- Identifying safeguarding concerns and working with support services and partner agencies.
- Carrying out estate inspections and following up repairs and environmental issues.
- Responding to enquiries and complaints, maintaining accurate records and helping improve services.
Some residents will have experienced trauma or face difficult personal circumstances. Your ability to listen, build trust and exercise sound judgement will be every bit as important as your housing knowledge.
About you You’ll bring experience of tenancy management, arrears, ASB or tenancy sustainment, together with confidence in handling sensitive situations and supporting vulnerable residents. You’ll need a sound understanding of housing management processes, safeguarding and the standards expected of social landlords. A relevant Level 3 housing qualification, or equivalent qualification or experience, is essential, alongside a willingness to complete any required housing qualification within 12 months. You’ll also be organised, approachable and comfortable travelling between homes across London.
If you care about good housing and want to see the personal impact of your work, we’d love to hear from you. Apply with your latest CV.
Tenancy & Neighbourhood Officer in Ferndale employer: Liquid
Join a dedicated charitable housing organisation that prioritises the safety and well-being of its residents while fostering a supportive and collaborative work environment. As a Fire & Security Engineer, you will benefit from a comprehensive package including a business-use van, fuel card, and modern technology to enhance your work efficiency. With a strong focus on employee development and a commitment to community service, this role offers meaningful opportunities for growth and the chance to make a real difference in people's lives across Andover and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy & Neighbourhood Officer in Ferndale
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Liquid.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Liquid? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Liquid's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy & Neighbourhood Officer in Ferndale
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy & Neighbourhood Officer role at Liquid, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Liquid
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Liquid operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Liquid. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Liquid.
