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For Companies At a Glance
- Tasks: Investigate and resolve complaints, collaborating with teams to ensure high-quality outcomes.
- Company: Join a fantastic housing association in London focused on community and resident satisfaction.
- Benefits: Enjoy flexible working with 1 day in the office and 4 days remote.
- Why this job: Make a real impact by improving resident experiences and enhancing complaint processes.
- Qualifications: Experience in complaint investigations and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract with a competitive salary.
The predicted salary is between 35000 - 50000 £ per year.
Job Description
We are currently seeking an experienced Complaints Officer (Stage 2) to join a fantastic HA based in London on a 6 Month FTC, paying £43,655.56 per annum (pro rata) and flexible working – 1 day in office and 4 days work from home. \\n \\n This role involves working closely with the Head of Property Maintenance, Complaints Team, and Residents to ensure high-quality complaint investigations and resolutions.\\n\\nWe are especially looking for high quality and good experience and evidence of:\\n\\nHigh quality complaint investigation skills and complaint response writing at stage 2 level in Housing – this will be a major part of the role\\nWorking with Repairs Team and our repairs contractor to follow up on action plans committed to stage 1 of or our complaints process\\nAnalytic, critical thinking and problem solving skills\\nEffective communicator and influencer\\nAbility to “Get things done”\\nExcellent report writing, spelling, grammar and a professional, empathic approach to resolving complaints.if this is of interest to you, please apply today
Complaints Officer employer: Liquid
Contact Detail:
Liquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarize yourself with the specific complaints process used by the organization. Understanding their stage 1 and stage 2 procedures will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved complaints, particularly in housing or property maintenance. Highlight your analytical and problem-solving skills to show how you can effectively handle complex situations.
✨Tip Number 3
Practice your communication skills by role-playing potential scenarios with a friend or mentor. Being able to articulate your thoughts clearly and empathetically will be crucial in this role.
✨Tip Number 4
Research the organization’s values and mission. Tailoring your responses to align with their goals will demonstrate your commitment and understanding of their work culture.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Officer position. Highlight the key skills and experiences they are looking for, such as complaint investigation skills and effective communication.
Tailor Your CV: Customize your CV to reflect your relevant experience in complaint handling and report writing. Use specific examples that demonstrate your ability to resolve complaints effectively and your analytical skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the role. Emphasize your experience with stage 2 complaint investigations and your problem-solving abilities. Show your enthusiasm for the position and the organization.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A professional presentation will make a strong impression.
How to prepare for a job interview at Liquid
✨Showcase Your Investigation Skills
Be prepared to discuss your experience with complaint investigations. Highlight specific examples where you successfully resolved complaints, focusing on your analytical and critical thinking skills.
✨Demonstrate Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to explain how you influence others and ensure that your responses are professional and empathetic.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to 'get things done' under pressure and how you navigated those challenges.
✨Highlight Your Report Writing Skills
As report writing is crucial, bring samples of your previous work if possible. Discuss your approach to writing clear, concise, and grammatically correct reports that effectively address complaints.
