Account Manager Birmingham, UK

Liquid is a global, integrated and award-winning creative consultancy with offices in Birmingham (UK), plus Brisbane and Melbourne (Australia). We deliver innovative, cross-channel campaigns that integrate public relations, social, digital, branding and design, marketing, and e-commerce.

Recognised for our exceptional client work and culture, we were named PR Week’s ‘Best Agency Outside of London’ in 2021 and won ‘Best Agency Team’ at the Midlands Marketing Awards in 2023.

Job overview

We’re looking for an experienced, confident and proactive Account Manager to join our growing Birmingham team. You will ideally have three – four years’ experience and be ready to take on a leading role in both client relationship management and the supervision of junior team members.

As an Account Manager, you’ll act as the key day-to-day contact for your clients,ensuring programmes are delivered on-time, on-budget and to the highest standards. You’ll also play a vital role in mentoring and guiding Account Executives and Senior Account Executives, enabling them to grow and thrive through on-the-job learning and effective supervision.

Key areas of responsibility

Client services & strategy

• Take full responsibility for managing and growing client relationships, becoming the ‘go-to’ contact for your portfolio.
• Develop and implement creative, strategic PR and integrated campaigns that meet client objectives and deliver measurable results.
• Prepare and deliver client reports, insights, evaluations and proposals.
• Lead media relations activities – from story development and sell-ins to organising interviews and events.

Team leadership & people management

• Supervise and guide a team of one or more Account Executives or Senior Account Executives.
• Monitor workloads and progress, ensuring timely delivery of work and team wellbeing.
• Train and coach team members in media skills, content creation, client handling, and time management.
• Support professional development and help shape future leaders at Liquid.

Professional growth & leadership

• Begin the transition from implementer to advisor – gaining trust and credibility with clients at a strategic level.
• Continuously develop your leadership, negotiation, problem-solving, and conflict-resolution skills through formal and informal training offered by Liquid.
• Contribute to a supportive, collaborative and ambitious agency culture.

BD contributions

• Work closely with Account Directors and the senior team on proposals, pitches, and business development opportunities.
• Bring fresh thinking, ideas and a solutions-focused approach to everything you do.
• Play an active role in agency initiatives, including training, wellbeing and social activities.

The ideal candidate will have:

• At least three – four years’ experience in PR or communications, with proven ability to manage clients and junior team members.
• Strong understanding of the media landscape across print, broadcast, digital and social media.
• A track record of delivering creative campaigns with clear results.
• Excellent written and verbal communication skills – adaptable for different platforms and audiences.
• The ability to think strategically, problem-solve effectively and act independently.
• An enthusiasm for developing others and a natural leadership mindset.
• Strong organisational skills and the ability to juggle multiple clients and deadlines.
• Confidence in pitching stories to media and building relationships with journalists and influencers.
• Passion for the evolving PR and digital landscape and a desire to grow professionally.

Qualifications

• A bachelor’s degree in communications, public relations, journalism, or a related field is desirable but not essential.
• A day off for your birthday
• An additional day off for every year of service (up to five extra days)
• Flexible hybrid working (3-days in the office)
• Training and development opportunities
• Regular team socials
• Daily breakfast
• Access to free external HR advice for family and friends