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- Tasks: Lead and support service teams to deliver outstanding care across multiple locations.
- Company: Dynamic health and social care organisation focused on person-centred support.
- Benefits: Competitive salary, pension scheme, 25 days leave, and professional development opportunities.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: 5+ years in operational leadership and Level 4 qualification in Leadership or Management.
- Other info: Flexible home-based role with travel and excellent career growth potential.
The predicted salary is between 31000 - 35000 £ per year.
Location: Home-based with frequent travel across Lincoln, Doncaster, and Norwich
Salary: £37,000 – £40,000 + £2,400 annual car allowance
Liquid Personnel is recruiting a Service Manager – CQC on behalf of its client. This is a home-based role with frequent travel required across Lincoln, Doncaster, and Norwich. An exciting opportunity has arisen for an experienced Service Manager to oversee a portfolio of support services across multiple locations. This role is ideal for someone who thrives in a dynamic environment and is passionate about leading teams to deliver high-quality, person-centred care.
About The Role:
You’ll be responsible for managing approximately 900–1,000 commissioned hours weekly across four to five service packages. This includes direct line management of over 30 support staff, including bank workers. Your leadership will be key in fostering a positive team culture, enhancing staff wellbeing, and ensuring consistent, high-quality support for individuals with complex needs. This role combines operational leadership with financial accountability. You’ll oversee rotas, staffing levels, recruitment, and retention, while ensuring each service remains financially sustainable. Flexibility is essential, as the role includes participation in a rotational on-call schedule covering seven days a week.
Responsibilities
- Lead and support service teams to deliver outstanding care aligned with contractual and regulatory standards.
- Monitor and manage budgets, ensuring financial targets and KPIs are met across all services.
- Maintain compliance with regulatory frameworks, including CQC’s Single Assessment Framework.
- Drive performance improvements using data, innovation, and best practices.
- Conduct regular supervision and appraisals for support staff.
- Collaborate with internal departments such as HR, Clinical Support, and Finance to maintain a transparent and supportive working environment.
- Manage employee relations and ensure adherence to company policies.
- Engage with commissioners and contribute to service development and expansion.
- Work closely with mobilisation and clinical teams to ensure smooth transitions for new services.
Benefits
- Competitive salary package
- Company pension scheme
- Opportunities for professional development
- 25 days annual leave (plus an extra day after 12 months)
- Access to Blue Light Card discounts
Qualifications & Experience
To be successful in this role you must have:
- Minimum 5 years’ experience in operational leadership within health or social care.
- Level 4 qualification (or higher) in Leadership or Management.
- Strong understanding of supporting individuals with learning disabilities, mental health conditions, or complex needs.
- Skilled in risk management and mitigation.
- Full UK driving licence and access to a vehicle.
- Solid grasp of business operations including HR, contracts, and procurement.
- Proven experience in budget and P&L management.
- Excellent communication, leadership, and project management skills.
- Resilience and the ability to perform under pressure.
- Ability to build effective relationships with stakeholders and drive change.
- Knowledge of commissioning and contract management.
- Proficient in Microsoft Office and other relevant systems (e.g., finance, rostering, client management).
Desirable
- Understanding of clinical governance.
- Experience in leading change initiatives.
Reasonable Adjustments
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.
Service Manager in Lincoln employer: Liquid Personnel
Contact Detail:
Liquid Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend local events or online webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they align with your experience. This will help you tailor your answers and show them you’re the perfect fit for the Service Manager role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership experience and how you’ve driven performance improvements in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Manager position. Plus, it shows you’re serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Service Manager in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in operational leadership and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading teams in health and social care. Share specific examples of how you've delivered high-quality, person-centred care in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience and how you've fostered positive team cultures. We love seeing candidates who can inspire and motivate their teams to achieve great results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Liquid Personnel
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with CQC standards and how they apply to service management. Being able to discuss these confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved team culture or enhanced staff wellbeing. This is your chance to demonstrate your ability to inspire and manage a diverse group of support staff.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing budgets or dealing with compliance issues. Practise your responses to these scenarios so you can articulate your thought process clearly during the interview.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers by asking insightful questions about their services and challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
