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- Tasks: Ensure quality compliance and drive innovation in the biggest tea business globally.
- Company: Join Lipton Teas and Infusions, a leader in the tea industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real impact on product quality and consumer safety.
- Qualifications: Experience in Quality Assurance and strong collaboration skills required.
- Other info: Dynamic environment with a focus on continuous improvement and digitalisation.
The predicted salary is between 36000 - 60000 £ per year.
Work Location / Type: Trafford Park Factory, Full Time On Site
Grow at Lipton
Are you a skilled and driven person who wants to support and grow the biggest tea business in the world? You can do just that by joining LIPTON Teas and Infusions and ensure that both Europe and UK quality needs are met. The role bridges R&I, Quality, Logistics, and Customer Care, driving compliance, risk mitigation, and continuous improvement while enabling smooth market introductions and lifecycle management of innovations. The role also acts as deputy for the Site Quality Manager, ensuring continuity of quality leadership, compliance, and decision-making in their absence.
Key Responsibilities
- Act as the quality representative in all European R&I innovation projects, ensuring compliance with regulatory, technical, and internal quality requirements.
- Provide regulatory and technical input during project scoping, formulation, packaging, and supply chain readiness.
- Partner with R&I, Supply Chain, and Customer Care to ensure innovation launches are compliant, consumer-safe, and market-ready.
- Support development of new quality procedures, workflows, and templates to embed quality in innovation ways of working.
- Manage UKI & Nordic Consumer Care KPI scorecard reporting and provide insights for continuous improvement.
- Maintain oversight of blocked stock, warehouse defect files, and destruction processes, ensuring compliance with global quality standards.
- Support distributor approvals and ensure technical documentation is in place for market compliance.
- Create and maintain Consumer Related Quality Standards (CRQS) entries, ensuring accurate traceability of quality events.
- Manage Quality KPI dashboards focused on Consumer Complaints, Withdrawals, and Market Incidents, ensuring root cause closure and preventive actions.
- Lead continuous enhancement of LMS annually, focusing on tangible cost recovery and efficiency.
- Oversee and lead Product Withdrawal / Recall processes, ensuring regulatory compliance, rapid traceability, and stakeholder alignment.
- Maintain complaint documentation, traceability records, and follow-up logs to ensure audit readiness.
- Conduct Local Auditing for new partners – Warehouses, 3PMs, 3PLs, Suppliers, etc.
- Act as the Local Link with Certification Team and Program Management for Site Quality.
- Support for Local Supplier Onboarding.
- Ensure Consumer Related Quality Standards (CRQS) entries remain accurate and relevant to site quality compliance.
- Champion for Document Control Compliance — ensure all SOPs, work instructions, and forms are updated, approved, and aligned with site operations.
- Support harmonization of audit templates across sites IFOSto align with Group standards.
- Conduct regular complaint performance reviews with business teams, highlighting top issues and recovery actions.
- Lead digital reporting initiatives for complaint and withdrawal tracking (e.g., Power BI dashboards).
- Build consumer complaint analytics that translate data into actionable insights for product improvement.
- Lead development and roll-out of tools such as the Logistics Claims App and Quality Notification Form.
- Provide structured training to teams on quality procedures, site compliance, and innovation requirements.
- Act as SME for Quality Onboarding and Training across the site.
- Support in deploying Careline templates and feedback analysis, ensuring site issues are promptly translated into corrective actions.
- Act as quality liaison in logistics meetings, innovation forums, and cross-market working groups.
- Partner with Customer Care, Supply Chain, and Regulatory Affairs to resolve quality issues and anticipate risks.
- Ensure that FPOC (First Point of Contact) documentation for warehouses and logistic partners remains accurate and compliant.
- Deputise for the Site Quality Manager during periods of absence, maintaining audit readiness, and quality governance standards.
Skills & Experience Required
- Proven experience in Quality Assurance and Regulatory Affairs within FMCG, Food & Beverage, or related industries.
- Strong understanding of regulatory frameworks, product compliance, and technical standards for factory operations and innovation launches.
- Skilled in KPI management, data analysis, and digital quality improvement tools.
- Excellent collaboration and stakeholder management skills with strong influence at the factory leadership level.
- Proven ability to manage multiple priorities across factory and functional.
- Demonstrated leadership as a Quality Compliance Facilitator, bringing measurable value to site performance, audit readiness, and continuous improvement.
MU Quality Specialist - Site Quality & Compliance (Europe) in Stretford employer: LIPTON Teas and Infusions
Contact Detail:
LIPTON Teas and Infusions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MU Quality Specialist - Site Quality & Compliance (Europe) in Stretford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially in quality and compliance. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions and scenarios related to quality assurance and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your experience and problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lipton Teas and Infusions.
We think you need these skills to ace MU Quality Specialist - Site Quality & Compliance (Europe) in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MU Quality Specialist role. Highlight your experience in Quality Assurance and Regulatory Affairs, especially within FMCG or Food & Beverage. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality and compliance in the tea industry. Share specific examples of how you've driven continuous improvement in past roles – we love a good story!
Showcase Your Skills: Don’t forget to highlight your skills in KPI management and data analysis. Mention any digital quality improvement tools you’ve used, as these are super relevant for the role. We’re looking for someone who can bring measurable value to our site performance!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at LIPTON Teas and Infusions
✨Know Your Quality Standards
Familiarise yourself with the key quality standards and regulatory frameworks relevant to the FMCG and Food & Beverage industries. Be prepared to discuss how you’ve applied these in past roles, especially in relation to compliance and risk mitigation.
✨Showcase Your Collaboration Skills
This role requires strong collaboration with various teams like R&I, Supply Chain, and Customer Care. Think of examples where you've successfully worked across departments to resolve quality issues or improve processes, and be ready to share these during your interview.
✨Prepare for KPI Discussions
Since managing KPIs is a big part of this job, brush up on your data analysis skills. Be ready to talk about how you've used KPIs in previous roles to drive continuous improvement and what tools you've used for digital reporting.
✨Demonstrate Leadership Experience
As a potential deputy for the Site Quality Manager, it’s crucial to show your leadership capabilities. Prepare to discuss instances where you’ve led quality initiatives or training sessions, and how you ensured audit readiness and compliance in those situations.
