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- Tasks: Lead and grow membership while driving engagement, retention, and revenue.
- Company: Join a leading media business with a focus on innovation and growth.
- Benefits: Competitive salary, uncapped commission, hybrid work model, and career development opportunities.
- Other info: Collaborate closely with senior leadership and enjoy excellent career progression.
- Why this job: Shape the member experience and make a real impact in a dynamic environment.
- Qualifications: Proven B2B sales experience, strong sales ethic, and team management skills.
Leading media business seeks commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey – from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution.
Key Responsibilities:
- Membership Growth, Sales & Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal.
- Product Development & Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong.
- Team Leadership & Delivery - Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression.
- Conferences, Awards & Revenue Generation - Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales.
- Strategy, Collaboration & Reporting - Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards.
Profile Required:
- Proven experience selling a b2b membership licensed offering with consistent track record in delivering excellent revenue.
- High achiever commercially over a period of 4 years +.
- Ideally degree educated.
- Strong sales ethic.
- Ideally some experience managing a small team.
- Customer Success experience would be highly preferable.
Senior Business Development Manager - Memberships employer: LIPTON MEDIA
Contact Detail:
LIPTON MEDIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Development Manager - Memberships
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for membership growth and customer success shine through. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by knowing the company inside out. Understand their membership offerings and think of ways you can enhance them. This shows you’re not just another candidate; you’re a strategic thinker.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search and land that dream role in business development.
We think you need these skills to ace Senior Business Development Manager - Memberships
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Development Manager role. Highlight your experience in membership sales and customer success, and don’t forget to showcase any achievements that demonstrate your ability to drive revenue and engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about memberships and how your skills align with our needs. Be specific about your past successes and how they relate to the responsibilities of this role.
Showcase Your Relationship Management Skills: Since this role involves managing relationships at all levels, make sure to highlight your experience in building and maintaining strong connections. Share examples of how you've successfully engaged with senior stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LIPTON MEDIA
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the membership proposition of the company. Familiarise yourself with their current offerings, how they differentiate themselves in the market, and any recent developments. This will not only show your genuine interest but also allow you to discuss how you can enhance their membership product.
✨Showcase Your Sales Success
Prepare specific examples of your past sales achievements, especially in B2B membership environments. Quantify your successes with numbers—like revenue generated or percentage growth—and be ready to explain the strategies you used to achieve these results. This will demonstrate your strong sales ethic and ability to drive revenue.
✨Demonstrate Team Leadership Skills
Since the role involves managing a Customer Success Executive, be prepared to discuss your leadership style and experiences. Share examples of how you've successfully managed teams, set objectives, and supported team members' development. This will highlight your capability to lead and inspire others.
✨Engage with Strategic Thinking
The interviewers will be looking for someone who can contribute to strategic discussions. Think about how you can align membership growth with broader business goals. Prepare to discuss potential strategies for increasing member engagement and retention, and how you would collaborate with marketing and sales teams to achieve these objectives.