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- Tasks: Lead and grow membership propositions while driving engagement and revenue.
- Company: Dynamic media business with a focus on innovation and collaboration.
- Benefits: Competitive salary, uncapped commission, and hybrid working options.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Shape member experiences and drive growth in a pivotal role.
- Qualifications: Proven B2B sales experience and strong relationship management skills.
The predicted salary is between 50000 - 58000 £ per year.
A leading media business seeks a commercially minded Membership & Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey – from acquisition and onboarding through to engagement and renewal.
The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences.
The role will be well supported by the Director of Customer & Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution.
Key Responsibilities- Membership Growth, Sales & Customer Success: Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal.
- Product Development & Proposition Enhancement: Play a key role in the ongoing development and evolution of the membership product, ensuring it remains relevant, differentiated and commercially strong.
- Team Leadership & Delivery: Line manage and develop the Customer Success Executive, setting clear objectives and supporting performance and progression.
- Conferences, Awards & Revenue Generation: Sell delegate attendance for conferences and awards to existing and prospective members, working towards agreed revenue targets. Use delegate sales as a strategic tool to build relationships, deepen market understanding and create a strong pipeline for membership sales.
- Strategy, Collaboration & Reporting: Work with the Director of Customer & Client Success to develop and deliver strategies that support the growth of membership, conferences and awards.
- Proven experience selling a B2B membership licensed offering with a consistent track record in delivering excellent revenue.
- High achiever commercially over a period of 4 years+.
- Ideally degree educated.
- Strong sales ethic.
- Ideally some experience managing a small team.
- Customer Success experience would be highly preferable.
Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Senior Business Development Manager - Memberships in London employer: LIPTON MEDIA
Contact Detail:
LIPTON MEDIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Development Manager - Memberships in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its membership offerings inside out. Show them you’re not just another candidate, but someone who genuinely gets their mission.
✨Tip Number 3
Follow up after your interviews. A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Business Development Manager - Memberships in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Development Manager role. Highlight your experience in membership growth and customer success, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive engagement and revenue.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our needs. Be specific about your experience in managing relationships and driving member value.
Showcase Your Achievements: When filling out your application, be sure to include quantifiable achievements. Whether it’s hitting sales targets or improving member retention rates, numbers speak volumes and help us see the impact you’ve made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LIPTON MEDIA
✨Know Your Membership Inside Out
Before the interview, make sure you thoroughly understand the membership proposition of the company. Familiarise yourself with their current offerings, key benefits, and any recent changes or developments. This will not only show your genuine interest but also allow you to discuss how you can enhance and grow their membership.
✨Showcase Your Sales Success
Prepare specific examples of your past successes in B2B sales and customer success. Highlight metrics like revenue growth, member retention rates, or successful onboarding processes. This will demonstrate your ability to drive results and align with the company's goals for membership growth.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you would approach discussions with them. Think about how you can build relationships and communicate effectively. Be ready to share your strategies for engaging and retaining members, as well as how you would collaborate with marketing and sales teams.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready that reflect your understanding of the role and the company. Ask about their vision for the membership programme, challenges they face, or how they measure success. This shows your strategic thinking and eagerness to contribute to their objectives.