Customer Success Manager £40,000 - £45,000 + Bonus + Excellent Benefits Hybrid London Global media events business seeks a highly talented Customer Success Manager to join the team. The Customer Success Manager is the primary point of contact for clients (sponsors and exhibitors) once a package has been sold and is accountable for ensuring each client’s package is delivered in line with their expectations. They guide clients through everything they need to do for a successful event, and act as the client’s advocate inside the business. The Customer Success Manager owns the client relationship and the client experience of delivery; the Operations Manager is accountable for the technical delivery of the sold product. The two roles work in close partnership: the Operations Manager builds the package and defines what is required from the client; the Customer Success Manager ensures the client provides that information and manages the relationship end to end. Key Experience Required: * Proven experience in a client-facing role, ideally within events, exhibitions or a comparable service environment * Excellent relationship-building skills – able to build trust and rapport with a range of clients * Strong client-service instinct – responsive, empathetic and solutions-oriented * Excellent organisation and coordination skills – able to manage multiple clients and deadlines simultaneously * Confident communicator, both written and verbal, with internal stakeholders and external clients * Comfortable using digital tools and client portals to manage information and deliverables * Exceptional attention to detail * Able to work calmly under pressure, particularly in the run-up to and during events * Self-management – takes accountability and ownership of the client experience Pay range and compensation package Customer Success Manager £40,000 - £45,000 + Bonus + Excellent Benefits
Customer Success Manager employer: Lipton Media
As a leading media events and marketing business, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our Business Development Executive role offers not only competitive compensation with an unrivalled commission structure but also the unique opportunity for global travel to exciting locations such as Bermuda and Chicago. We are committed to employee growth, providing ample opportunities for professional development and career advancement within a supportive environment that values strong relationships and consultative sales approaches.
