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- Tasks: Lead and optimise event operations for a dynamic membership association.
- Company: Join a world-leading organisation driving innovation through impactful events.
- Benefits: Competitive salary, hybrid work, and excellent benefits package.
- Why this job: Make a real difference by creating memorable experiences for attendees.
- Qualifications: 5+ years in event operations with proven project management skills.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 35000 £ per year.
Leading membership association seeks a highly talented and accomplished Head of Operations to oversee operations delivery of all their events and membership services. Our client delivers a world-leading series of events, alongside an active research and policy agenda aimed at driving meaningful change and innovation. Their portfolio includes a powerful digital media presence and activities such as their flagship event, Awards, Webinars; CEO roundtables; Podcasts; and training sessions.
Key Responsibilities
- Oversee the operational delivery of all events and membership services across the business.
- Manage, monitor and report on cost budgets for events, ensuring alignment with business objectives and financial targets.
- Manage the operations team, setting clear expectations and driving success through hands-on leadership.
- Design and optimise the end-to-end experience and attendee journeys for both digital and in-person events.
- Develop and execute a memorable, market-leading look and feel for events that accurately showcase brand and community.
- Ensure excellent customer service across all events.
- Project-manage event and membership activities from start to finish, meeting client requirements, deadlines and budget targets.
- Establish and track key milestones and performance targets to support successful project delivery across the business.
- Manage key supplier relationships and external partnerships; identify opportunities, negotiate terms and meet budget and delivery objectives.
- Drive a client-centric approach to support product innovation and improvement.
- Devise and implement planning and reporting processes across the business – identify and implement process improvements (reporting, meetings, recruitment, onboarding, performance reviews, etc.).
Skills & Experience
- 5+ years’ experience managing large event operations (tradeshows, conferences, summits, awards, etc.).
- Proven track record of P&L ownership across event portfolios.
- Evidenced examples of delivering engaging and market-leading customer journeys and experiences.
- Skilled in project management including leadership, planning and execution.
- KPIs and target setting to align teams and ensure progress for complex projects.
Location: Hybrid. Salary: £30,000 – £35,000 plus excellent benefits. We welcome applications from all backgrounds. If you are interested, please send your CV through our system.
Head of Event Operations in City of London employer: LIPTON MEDIA
Contact Detail:
LIPTON MEDIA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Event Operations in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend relevant meetups, webinars, or even our own events to make those valuable connections that could lead to your next opportunity.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing large-scale events. Share specific examples of how you’ve optimised attendee journeys or improved customer service.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ours, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company’s events and membership services. Tailor your responses to show how your skills align with their goals. And remember, we love seeing candidates who are genuinely excited about what we do!
We think you need these skills to ace Head of Event Operations in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Event Operations role. Highlight your experience in managing large events and any P&L ownership you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about event operations and how you can drive meaningful change. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use specific examples of successful events you've managed, focusing on customer journeys and budget management. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LIPTON MEDIA
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company runs. Familiarise yourself with their flagship event, webinars, and other activities. This will not only show your genuine interest but also help you discuss how your experience aligns with their operations.
✨Showcase Your Leadership Style
As a Head of Event Operations, you'll be managing a team. Be ready to share specific examples of how you've led teams in the past. Discuss your hands-on approach and how you set clear expectations to drive success. This will demonstrate your capability to lead effectively.
✨Demonstrate Financial Acumen
Since managing budgets is key for this role, prepare to talk about your experience with P&L ownership. Bring examples of how you've successfully managed costs while delivering high-quality events. This will highlight your ability to align financial targets with business objectives.
✨Emphasise Customer-Centric Approaches
The company values excellent customer service across all events. Be prepared to discuss how you've designed engaging attendee journeys in the past. Share any innovative ideas you've implemented that improved customer experiences, showcasing your commitment to client satisfaction.
