Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our contact centre to book service appointments and assist customers over the phone.
- Company: Lipscomb Cars is a dynamic automotive business with a focus on customer satisfaction.
- Benefits: Enjoy £12.50 per hour, flexible hours, 20-25 hours weekly, and great staff discounts.
- Why this job: Be part of a growing team that values communication and offers career development opportunities.
- Qualifications: Strong phone skills, customer-focused attitude, and experience in a contact centre are essential.
- Other info: Work afternoons, Monday to Friday, in a supportive and friendly environment.
Location:
Lipscomb, Maidstone, Aylesford
Salary:
£12.50 per hour + benefits
Contract:
Permanent
Hours:
20-25 hrs per week, afternoons, Monday to Friday (Typically: 12.30-5.30 pm or 1 pm-5 pm)
About Lipscomb Cars
Lipscomb Cars is a privately owned multi-franchise automotive business operating Volvo, Alfa Romeo, Jeep, Fiat, Abarth & Fiat Professional, with dealerships in Canterbury & Maidstone. We pride ourselves on excellent customer service and retention, leading to a loyal customer base.
Role Overview
Due to growth, we are seeking enthusiastic individuals to join our aftersales contact centre at our Maidstone dealership. Your role involves liaising with potential and current customers to book routine service, maintenance, or repair appointments via outbound calls, and handling inbound service bookings.
Responsibilities
- Contact customers and prospects by telephone
- Book appointments by verifying information
- Maintain database and call logs
- Provide product and service information, answer questions, and assist customers
- Identify and overcome objections
- Promote products and services confidently
- Manage targeted outbound calls to secure bookings
- Meet personal and team targets
- Follow up with daily customer service calls
Skills and Experience
Essential:
- Strong phone and verbal communication skills with active listening
- Familiarity with CRM systems and database management
- Customer-focused with adaptability
- Confident communication skills
- Ability to gain commitment and upsell products
- Organizational and prioritization skills
- Target-driven with proficiency in relevant computer applications
- Knowledge of the motor trade and Pinewood Pinnacle DMS
- Experience in a contact centre environment
Benefits
We offer excellent career opportunities, manufacturer and in-house training, 20 days holiday rising to 25 days, a contributory pension scheme, and staff and family discounts.
Additional Information
Location: Maidstone
Working Hours: 20-25 hours per week, afternoons, Monday to Friday
Contact us for questions or feedback. Our registered office is at Lipscomb Cars Ltd, 2nd Floor, Medway Bridge House, Maidstone, Kent, ME14 1JP. We are regulated by the FCA, and finance services are subject to terms and conditions.
#J-18808-Ljbffr
Part Time Contact Centre Agents employer: Lipscomb
Contact Detail:
Lipscomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Contact Centre Agents
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the brands Lipscomb Cars represents. Understanding the products and services offered will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your phone communication skills. Since this role involves a lot of outbound calls, try role-playing scenarios with friends or family to improve your ability to handle objections and upsell effectively.
✨Tip Number 3
Get comfortable with CRM systems. If you have access to any CRM software, spend some time learning how to navigate it. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 4
Research common customer service challenges in contact centres. Being prepared with solutions or strategies to handle difficult situations can set you apart from other candidates and demonstrate your problem-solving skills.
We think you need these skills to ace Part Time Contact Centre Agents
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Part Time Contact Centre Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and contact centre roles. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Lipscomb Cars and how your skills can contribute to their customer service excellence.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lipscomb
✨Show Your Enthusiasm
Lipscomb Cars values enthusiastic individuals, so make sure to express your excitement about the role. Share why you want to work in a contact centre and how you can contribute to their excellent customer service.
✨Demonstrate Communication Skills
Since strong phone and verbal communication skills are essential, practice articulating your thoughts clearly. You might even want to prepare for common questions and rehearse your responses to showcase your active listening and confident communication.
✨Familiarise Yourself with CRM Systems
Understanding CRM systems and database management is crucial for this role. If you have experience with any specific systems, be ready to discuss them. If not, do some research on common CRM tools to show your willingness to learn.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your ability to handle customer interactions. Prepare by thinking of ways to overcome objections and upsell products, as this will highlight your adaptability and customer-focused approach.