Service Technician - Redbay

Overview

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.
• Perform welding tasks on various RV components, including frames, using appropriate welding techniques (MIG, TIG, Stick, etc.) to repair or modify metal structures.

Competencies

• Consistently prioritises customer satisfaction by understanding their needs, providing timely solutions, and delivering exceptional service that enhances overall client experience and fosters long-term relationships.
• Electronics Troubleshooting: Proficient in identifying and resolving complex electronic issues, utilising advanced troubleshooting methods and tools to diagnose, repair, and optimise electronic systems for efficient performance.
• Skilled in gathering and interpreting data, drawing conclusions from information, and using insights to drive decision-making, solve problems, and improve processes in a variety of work environments.
• Exercises sound judgment when making decisions by carefully evaluating all available information, weighing potential risks, and considering both short-term and long-term outcomes to ensure the best possible result.
• Ensures the proper upkeep and functioning of tools and machinery through routine inspections, preventive maintenance, and timely repairs, minimising downtime and ensuring maximum operational efficiency.
• Ability to produce clear, concise, and accurate reports that communicate complex technical details, work progress, and results in a manner that is easily understood by both technical and non-technical stakeholders.
• Demonstrates a strong commitment to protecting sensitive information by following confidentiality protocols and safeguarding personal, financial, or proprietary data from unauthorised access or disclosure.
• Focused on delivering high-quality work in all aspects of the job, from attention to detail to thorough inspection, ensuring products and services meet or exceed organisational and industry standards.
• Driven by measurable objectives and results, consistently setting and achieving goals, managing priorities effectively, and overcoming challenges to contribute to personal, team, and organisational success.
• Demonstrates exceptional ability to organise and prioritise tasks, balancing multiple responsibilities and deadlines while ensuring efficient use of time to meet both short-term and long-term goals.
• Capable of managing complex workflows, keeping tasks and resources well-organised, and maintaining a structured approach to work in order to maximise productivity, minimise errors, and maintain consistency across projects.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to read and interpret documents.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

The service technician position performs their work offsite at our customer's facilities so the work environments will vary as will any exposures to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme weather conditions. The noise level in the work environment and job sites may be loud. Job may require working in outdoor elements.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, stand, bend, lift, and move continually during working hours. Is subject to lifting over 50 pounds. This position can involve sitting for various periods of time, and also requires standing, walking, bending, kneeling, stooping and crouching throughout the day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend work is also necessary at times.

Travel

This position will require the individual to travel 100% of the time within Indiana and Michigan with 50% travel in the United States.

Required Education and Experience

• High school diploma and/or related associates degree.
• One to three years related experience and/or training.
• Must have valid Drivers License.

Preferred Education and Experience

• RV Service Experience.
• Welding experience.
• RV Mechanical Experience.

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.