Junior IT Support Specialist

Lionsgate (NYSE:LION) is one of the world’s leading standalone, pure play, publicly traded content companies. Our London office is recruiting for the role of Junior IT Support Specialist to join our IT team and support our dynamic and fast-paced environment. This role is ideal for someone early in their IT career who is eager to grow. You will provide first-line user support, assist with day-to-day IT operations, and work with the wider International IT team on improvements and small projects. You will gain exposure to a broad range of technologies and develop your technical and customer-service skills.

Responsibilities

• First-line IT support to London office users, resolving common issues and escalating when needed.
• Log, monitor and update support tickets through to resolution.
• Set up and maintain user hardware and software, including laptops, desktops, mobile devices, and peripherals.
• Support routine tasks such as software updates, patching, and basic troubleshooting.
• Assist with configuration changes and follow established processes to minimise disruption.
• Support the IT team on small projects, system improvements and office technology upgrades.
• Communicate clearly with users, especially during troubleshooting or when systems are being updated.
• Assist with basic network, security, and system checks as directed by senior team members.
• Help maintain accurate IT asset records and support stock management.
• Liaise with suppliers when needed for repairs, replacements or deliveries.
• Provide basic user training and guidance to help colleagues get the most out of IT tools and services.
• Promote and follow Lionsgate’s IT policies and best practices to ensure secure and compliant system use.

Qualifications

• Some experience in an IT support role (internship, placement, helpdesk, or similar), ideally in a corporate environment.
• Basic knowledge of Windows and MacOS support.
• Understanding of setting up and troubleshooting hardware, software, printers, mobile devices and peripherals.
• Familiarity with collaboration tools such as Microsoft 365, Teams or similar.
• Strong customer-service mindset and willingness to learn.
• Able to work well both independently and as part of a supportive team.
• Good communication skills, both in person and in writing.
• A practical, organised approach with willingness to take initiative.
• Enthusiastic and willing to learn new skills.
• Ability to stay calm under pressure and manage competing tasks.

Preferred Experience Exposure To: Training will also be provided where needed.

Values

• Resourcefulness – We redefine what is possible.
• Innovation – We challenge the status quo in order to foster bold thinking and outcomes.
• Collaboration – We connect people and ideas to ensure all voices are heard.
• Inclusiveness – We pursue and embrace diverse talent and perspectives.
• Empowerment – We equip and entrust our people to cultivate growth and advance our mission.
• Integrity – We respect all individuals and honour our commitments to one another.