Telesales Agent in Leeds

Full Job Description
Telesales Agent
Office Location: Leeds
Working hours: Monday to Friday 9am – 5pm
Full Time – Permanent Position

Our company is dedicated in providing essential services to customer, they have grown rapidly over the years and are now looking to recruit new members of staff to our sales team. We are seeking a motivated Telesales agent to join our team. This is an excellent opportunity for confident communicators who are motivated by targets and enjoy speaking with people.

Summary Duties and Responsibilities of Role:

To make calls to new and existing customers who have recently enquired through various marketing channels. Achieve department sales conversion targets whilst delivering excellent customer service. Sale calls to be made in line with the Company\’s process and FCA regulations.

Key Skills Required:
· Communication? – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
· Productivity? – Be results driven with ability to achieve work towards KPI\’s set on production, quality, and customer service skills.
· Accuracy? – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
· IT Skills? – computer literacy and knowledge of MS Office.
· Customer Champion? – Act in a manner that ensures the Customer receives a positive experience of the Company.

Proven Track record of:
· Telephone sales experience (preferred minimum of 1 year)
· Success within a target driven environment
· Delivering excellent customer service
· Working in accordance with detailed procedures
· Flexible approach with ability to adapt quickly to meet business needs.

Personal Attributes:
· Excellent interpersonal, communication and listening skills at all levels
· Able to demonstrate empathy, sensitivity, kindness and patience
· Resilient with a real desire for success and helping others
· Can-do attitude, self-motivated
· High level attention to detail and accuracy

If you are a results-driven individual with a passion for sales and excellent communication abilities, we would love to hear from you. Join our team and help us reach out to new customers effectively

Job Types: Full-time, Permanent

Pay: £20,000.00-£30,000.00 per year

Application question(s):

• Access to your own Vehicle?
• Current Notice Period?

Licence/Certification:

• Driving Licence (preferred)

Work Location: On the road