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- Tasks: Support the sales team with customer communication, order processing, and record maintenance.
- Company: Join a dynamic team in a fast-paced sales environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop skills in a supportive team atmosphere.
- Why this job: Be the backbone of sales operations and enhance customer experiences.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to-day sales operations.
- Order Capture, Entry and Management: Collating orders received by the wider team across the business, sense checking and entering into Orderwise. Ratifying e-commerce orders and processing. Working with the wider team to manage stock issues to ensure order fulfilment. Working with the delivery team to hit customer delivery requirements.
- Customer Service: Managing inbound customer sales queries via phone and email. Handling complaints. Credit management and aged debt.
- Telesales: Adhoc outbound call activity based on specific campaigns/requirements. Some proactive prospecting.
Requirements: Previous customer facing experience with the ability to handle customer queries. Strong attention to detail. Ability to work accurately and independently. Excellent verbal, written and interpersonal skills.
Sales Administrator in Birmingham employer: Lioncroft Wholesale Ltd
Contact Detail:
Lioncroft Wholesale Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and prepare your answers. Think about how your previous customer-facing experience aligns with the Sales Administrator role.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience and attention to detail. We want to see how your skills align with the Sales Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting sales teams and how your previous experiences make you a perfect fit for us. Keep it friendly and professional!
Show Off Your Communication Skills: Since the role involves handling customer queries, make sure your written application reflects your excellent verbal and written communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lioncroft Wholesale Ltd
✨Know Your Sales Stuff
Make sure you brush up on your sales knowledge before the interview. Understand the sales process, especially order capture and management, as well as how to handle customer queries effectively. This will show that you're not just familiar with the role but genuinely interested in contributing to the team.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully managed customer queries or complaints in the past. Highlight your ability to maintain a positive attitude even when dealing with difficult situations. This will demonstrate your strong interpersonal skills and your commitment to excellent customer service.
✨Attention to Detail is Key
Since the role requires accuracy in order processing and record-keeping, be ready to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to stay organised and minimise errors.
✨Be Ready for Telesales Questions
Since there’s a telesales component to the job, prepare for questions about your experience with outbound calls and prospecting. Think of scenarios where you've successfully engaged customers over the phone and how you approached those conversations.