Sales Administrator in Birmingham

The Company

Lioncroft Wholesale Limited's business was formed in 2020 after being bought out from the wider East End Foods' business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.

Purpose of the Role

The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operation's.

Order Capture, Entry and management

• Collating orders received by the wider team across the business, sense checking and entering into Orderwise




• Ratifying e-commerce orders and processing




• Working with the wider team to manage stock issues to ensure order fulfilment




• Working with the delivery team to hit customer delivery requirements

Customer Service

• Managing inbound customer sales queries via phone and email




• The management of customer credits and returns




• Handling customer complaints




• Credit management and aged debt

Telesales

• Adhoc outbound call activity based on specific campaigns/requirements




• Some proactive customer prospecting

Requirements

• Previous customer facing experience with the ability to handle customer queries




• Strong attention to detail




• Ability to work accurately and independently




• Excellent verbal, written and interpersonal skills.

Period of Work

• 37.5 hours a week




• Monday to Friday




• Full Time Permanent Role subject successful completion of a 6 month probationary period.

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