Sales Executive

As a Sales Executive you are the centre of our Sales function and the ambassador for our Customers, from the point of enquiry through to the completion of our developments.

Duties include:

· Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing

· Ensure every purchaser lead is maximised

· Provide excellence in customer service from enquiry and through every step of the customer experience

· Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard

· Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features

· Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system

· Ensure a robust feedback loop with our marketing team to help direct our marketing activities

· Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required

· Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and affectively managing these expectations

· Ensure all sales and customer contact activities are logged on our Customer Management system

· Outline the benefits of the company recommended solicitor and IFA

· Be aware of choices and upgrades and understand the critical build stages for these additional extras

· Proactively monitoring customers sales progress to ensure exchange of contracts is in good time

· Remain abreast of all home buying schemes available and current legislation

· Maintain weekly contact with existing customers on all aspects of the 5*customer journey

· Be aware of CML inspection and completion dates

· Undertake a weekly Health and Safety review

· Hold and minute weekly meetings with the Site Manager to monitor build progress

· Produce weekly reports as required by the Area Sales Manager

· Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them

· Ensuring GDPR compliance in relation to any data collected, stored or processed.

· Any other reasonable duties requested by the business.

• Additional leave

• Company events

• Company pension

• Cycle to work scheme

• Employee discount

• Free or subsidised travel

• Free parking, * Additional leave

• Company events

• Company pension

• Cycle to work scheme

• Free or subsidised travel

• Free parking

• Health & wellbeing programme

• Life insurance

• On-site parking

• Private dental insurance

• Private medical insurance

• Sick pay

• Store discount