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For Companies At a Glance
- Tasks: Provide IT support across various sites, installing and maintaining hardware and software.
- Company: Join Lioncourt Homes, a dynamic company focused on innovation and teamwork.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Be the go-to tech hero, solving problems and making a real difference.
- Qualifications: Strong customer service skills and experience with Windows and Android troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Location: Worcester, hybrid and site-based
Department: IT
Reports to: IT Manager
Salary range: Will be provided to applicants prior to any interview
Role Overview
As IT Technician you will be mobile working across all facets of the business, from our Head Office operations in Worcester to our construction sites and sales centres across the West Midlands and beyond, providing IT and technical support, including installing equipment on site. You will be customer-focused, inquisitive and keen to learn.
Lioncourt Homes provide internal IT support for all staff, including lone workers on site and hybrid roles. The role will be working closely with the IT Manager to deliver day-to-day support, hardware installations, and undertake essential maintenance.
Key Responsibilities
- Serving as the first point of contact for IT support within the business, providing support to our Head Office teams and travelling to site and sales centres as required.
- Managing the internal ticket system to ensure that issues are prioritised and where possible resolved with minimal disruption or downtime. Tickets may be raised via e-mail, telephone call or in person and should all be logged for service evaluation purposes.
- Out of hours and weekend working may be a necessity on occasion.
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Diagnosing and troubleshooting software and hardware issues.
- Repairing and replacing damaged computer and network components.
- Supporting staff and clients whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Testing new hardware and software before full-scale installation.
- Working with the IT Manager to ensure security compliance across the business and to monitor, maintain and upgrade systems and networks.
Essential Skills
- Strong interpersonal and customer care skills.
- A confident driver with a full and clean driving licence with access to your own vehicle.
- Good analytical and problem-solving skills.
- Ability to learn and understand systems quickly.
- Experience of supporting and troubleshooting Windows workstations.
- Experience of supporting and troubleshooting Android mobile phones and tablets.
- Experience of supporting and troubleshooting print devices.
- Experience of supporting and troubleshooting Microsoft 365 products.
- Good technical documentation and collaboration skills.
- Resilience, with the ability to handle and diffuse difficult customers.
Desirable Skills
- Knowledge of Active Directory, Windows Server, and deploying and maintaining hybrid domain controllers.
- Prior usage and knowledge of Microsoft Intune or other MDM tools.
- Knowledge of cloud services, including Azure and GCS.
- TCP/IP, DNS, and network knowledge.
- Exposure to, or experience of, supporting Autodesk software.
- Knowledge of HTML, CSS and maintaining WordPress websites.
Information Technology Technician in Worcester employer: Lioncourt Homes Limited
Contact Detail:
Lioncourt Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician in Worcester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows you're keen and can help keep you top of mind for hiring managers.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for passionate IT Technicians, and applying directly through us can give you a better chance at landing that interview.
We think you need these skills to ace Information Technology Technician in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience with Windows workstations, Android devices, and any troubleshooting you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your customer care skills and any experience with technical documentation.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it's super easy!
How to prepare for a job interview at Lioncourt Homes Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows workstations and Microsoft 365 products. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Care Skills
As an IT Technician, you'll be the first point of contact for support. Prepare examples of how you've successfully dealt with difficult customers or resolved conflicts. Highlighting your strong interpersonal skills will demonstrate that you can maintain a positive relationship with users, even under pressure.
✨Familiarise Yourself with the Company
Do a bit of homework on Lioncourt Homes and their operations. Understanding their business model and how IT supports their goals will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their success.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about common IT issues and how you would approach them. Practising these scenarios can help you articulate your thought process clearly, showcasing your analytical and problem-solving skills effectively.