Area Build Manager in Worcester

Area Build Manager / Contracts Manager

Reports to: Construction Director

Key Responsibilities

Health, Safety & Environment

• Create a positive team approach to maintaining the highest Health and Safety standards.
• Comply with responsibilities outlined by Lioncourt Homes Health and Safety Policy and the Health, Safety & Environment Manager (HS & E), ensuring compliance from our site teams and sub-contractors.
• Assist the HS & E Manager in preparing the Construction Phase Health, Safety and Environmental Plan.
• Continuous monitoring and supporting of HS&E on developments, providing constructive feedback to each Site team.
• Be aware of and support the Company’s commitment to Mental Health Awareness.

Development Planning

• Alongside the Construction Director, agree build direction, taking into account individual site challenges and complexities.
• Create and adjust build programmes and communicate these to the site teams.
• Identify critical issues which could affect the programme delivery and put plans in place to reduce impact.

Quality and Programme Delivery

• Visit each development frequently.
• Monitor and inspect quality and site presentation to ensure that the highest standards are being achieved by encouraging continuous improvement.
• Monitor the NHBC portal to ensure reportable items are kept to a minimum and produce reports to the site teams as and when required.
• Provide regular internal feedback where any quality issues are recurrent.
• Promote and support the attainment of NHBC quality awards.
• Create a positive, productive team environment in line with our business culture and values.
• Lead, motivate, support, guide and encourage the career development of all members of each Site team.
• Carry out recruitment in conjunction with HR and the needs of developments and the business.
• Recognise and encourage excellent performance.
• Ensure that any training requirements are discussed openly, and steps taken to support any additional development needs.
• Undertake annual PDRs.

Sustainability

• Support the delivery of our local Employment and Skills training initiatives.
• Encourage a positive and proactive approach to waste management.
• Support the achievement of our Company Sustainability Vision targets.
• Ensure a positive, proactive relationship of transparency and trust with the Sales team.
• Clear and concise communication.
• A thorough understanding of the conveyancing and completion processes.

Customer Service

• Maintain a 5 star mindset across all of the site teams.
• Have a thorough understanding of the customer journey both pre and post legal completion ensuring that each site team is adhering to our standards.
• Carry out handover inspections and produce reports to the relevant site teams.
• Have a full understanding of the HBF satisfaction process to ensure the highest results are achieved.
• Strive to achieve the highest quality Lioncourt homes for our customers.

Internal and External Working Relationships

• Build a strong cross disciplinary team ethos with all internal departments including Health and Safety, Sales, Commercial, Customer Care, Design, Engineering, Finance, Land, Marketing, HR and IT.
• Develop solid working relationships with suppliers and sub-contractors, local authorities, service and utility companies, consortium site representatives where applicable, local community stakeholders, consultants, building Control, Health & Safety Executive, Housing Association representatives.

Person Specification

• 10+ years experience within house building, of which 3 years managing multiple projects as Contracts Manager or Area Build Manager is essential.
• Degree level attainment within a construction related field, desirable.
• NVQ Construction Management Level 6 or above, desirable.
• A genuine passion for the safe delivery of excellent quality homes.
• Driven and resilient.
• Driving licence.

Leadership and Management Style

• Able to apply a calm, logical, empathetic approach to situations.
• Proven experience of coaching and guiding others through good communication skills.
• Able to delegate work effectively.

Experience required

3+ years at Contracts Manager level or similar.