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- Tasks: Join us as a Trainee Sales Executive, learning to drive new home sales and deliver top-notch customer service.
- Company: Lioncourt Group is a 5-star UK home builder known for quality and a supportive culture.
- Benefits: Enjoy a competitive salary, commission scheme, flexible working patterns, and a mentor throughout your training.
- Why this job: Be part of a rewarding team that values pride, trust, and agility while making a real impact in housing.
- Qualifications: Customer service experience is a plus; bring your passion for property and a strong work ethic.
- Other info: Work Thursday to Monday with one weekend off each month, and gain valuable skills in a thriving industry.
The predicted salary is between 20000 - 30000 £ per year.
Reports to: Area Sales Manager / Head of Sales and Marketing
Our Story
The Lioncourt Group is unique within the house building industry and we are very proud to be distinctly different. It is our culture, focus on quality and success that inspires all employees in the Lioncourt Group to deliver exceptional performance. Lioncourt Homes is one of only a handful of UK home builders to have achieved HBF 5-star for 11 consecutive years.
Our Culture
Our culture is a key ingredient of our success. The key pillars of our culture are:
- Pride – pride in our work, our Company and our achievements
- Trust – we trust each other’s ability to do our roles, we are honest, we have integrity and respect for everyone.
- Agility – we adapt quickly to change and have created a supportive but flexible environment.
- Quality - we are all highly driven by quality and proud to be a 5 Star Home Builder. We are focused on quality of build, design and customer service.
- Fulfilling - Working at Lioncourt is a rewarding and enjoyable experience.
Key Responsibilities
As a Trainee Sales Executive you will be allocated a mentor and follow a 12 month Development Programme. You will be based on an active development and be fully involved in the daily activities of a Sales Executive. As you gain experience, you may cover developments yourself without a mentor, but will not have full responsibility for your own site for a minimum of 12 months. This role offers a competitive salary, excellent commission scheme which increases with promotion, typically working Thursday to Monday, with one weekend off each month. Working pattern flexibility may be offered where we are able to accommodate. We have a number of developments launching and live within Worcestershire / Gloucestershire providing great continuity of work in this area.
During your training you will learn the skills to:
- Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing
- Ensure every purchaser lead is maximised
- Provide excellence in customer service from enquiry and through every step of the customer experience
- Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard
- Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features
- Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system
- Ensure a robust feedback loop with our marketing team to help direct our marketing activities
- Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required
- Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and effectively matching and managing these expectations
- Ensure all sales and customer contact activities are logged on our Customer Management system
- Understand and outline the benefits of the company recommended solicitor and IFA
- Be aware of choices and upgrades and understand the critical build stages for these additional extras
- Proactively monitoring customers sales progression to ensure exchange of contracts is in good time
- Remain abreast of all home buying schemes available, current legislation
- Maintain weekly contact with existing customers on all aspects of the 5* customer journey
- Be aware of CML inspection and completion dates
- Hold and minute weekly meetings with the Site Manager to monitor build progress
- Produce weekly reports as required by the Area Sales Manager
- Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them
- Ensuring GDPR compliance in relation to any data collected, stored or processed
- Ensure People Safe device is charged and always worn
- Undertake a weekly Health and Safety review
- Any other reasonable duties requested by the business in support of home sales and customer service excellence.
What experience or skills do you need?
- Customer Service experience would be advantageous
- A genuine drive to achieve realistic targets
- An interest in property and real estate
- A strong work ethic and tenacity
Trainee Sales Executive - New Homes employer: Lioncourt Homes Limited
Contact Detail:
Lioncourt Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Sales Executive - New Homes
✨Tip Number 1
Familiarise yourself with the Lioncourt Group's culture and values. Understanding their focus on quality, trust, and agility will help you align your approach during interviews and discussions, showcasing that you're a good fit for their team.
✨Tip Number 2
Research the local housing market in Worcestershire and Gloucestershire. Being knowledgeable about current trends, competitors, and customer preferences will demonstrate your commitment and readiness to engage with potential buyers effectively.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role values excellent customer service, think of specific examples where you've gone above and beyond to meet customer needs, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your interest in property and real estate by staying updated on industry news and trends. This could include following relevant publications or joining local property groups, which will help you speak confidently about the sector during your interactions.
We think you need these skills to ace Trainee Sales Executive - New Homes
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Lioncourt Group's culture and values. Highlight how your personal values align with their pillars of pride, trust, agility, and quality in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or sales. Emphasise any achievements that demonstrate your ability to meet targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine interest in property and real estate. Mention specific reasons why you want to work for Lioncourt Group and how you can contribute to their success as a Trainee Sales Executive.
Showcase Your Skills: In your application, highlight skills such as communication, negotiation, and adaptability. Provide examples of how you've used these skills in previous roles or experiences to achieve results.
How to prepare for a job interview at Lioncourt Homes Limited
✨Show Your Passion for Property
Make sure to express your genuine interest in property and real estate during the interview. Research the company’s projects and be ready to discuss what excites you about the housing market and new homes.
✨Demonstrate Customer Service Skills
Since customer service experience is advantageous, prepare examples from your past roles where you provided excellent service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with Lioncourt Group's culture of pride, trust, agility, and quality. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining this positive environment.
✨Prepare for Sales Scenarios
Anticipate questions related to sales targets and customer interactions. Think of scenarios where you successfully met targets or resolved customer issues, and be ready to share these experiences to showcase your skills.
