At a Glance
- Tasks: Lead sales training and ensure top-notch customer service throughout the home buying journey.
- Company: Dynamic property development company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a vibrant team dedicated to excellence and continuous improvement.
- Why this job: Be the driving force behind sales success and make a real difference for customers.
- Qualifications: Experience in sales, strong communication skills, and a passion for customer service.
The predicted salary is between 50000 - 65000 £ per year.
Key Responsibilities
As a Sales Executive you are the centre of our Sales function and the ambassador for our Customers, from the point of enquiry through to the completion of our developments.
- Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing.
- Ensure every purchaser lead is maximised.
- Provide excellence in customer service from enquiry and through every step of the customer experience.
- Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard.
- Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features.
- Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system.
- Ensure a robust feedback loop with our marketing team to help direct our marketing activities.
- Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required.
- Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and effectively managing these expectations.
- Ensure all sales and customer contact activities are logged on our Customer Management system.
- Outline the benefits of the company recommended solicitor and IFA.
- Be aware of choices and upgrades and understand the critical build stages for these additional extras.
- Proactively monitoring customers sales progress to ensure exchange of contracts is in good time.
- Remain abreast of all home buying schemes available and current legislation.
- Maintain weekly contact with existing customers on all aspects of the 5* customer journey.
- Be aware of CML inspection and completion dates.
- Undertake a weekly Health and Safety review.
- Hold and minute weekly meetings with the Site Manager to monitor build progress.
- Produce weekly reports as required by the Area Sales Manager.
- Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them.
- Ensuring GDPR compliance in relation to any data collected, stored or processed.
- Any other reasonable duties requested by the business.
Head of Sales Training employer: Lioncourt Homes Limited
As the Head of Sales Training, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. Our company fosters a culture of excellence, offering comprehensive training programmes and growth opportunities to help you excel in your role while contributing to our mission of delivering outstanding new homes. Located in a vibrant community, we provide a unique chance to make a meaningful impact on customers' lives through sustainable and energy-efficient housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Training
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with hiring managers or recruiters, make sure you can clearly articulate your experience and how it aligns with the role. Keep it concise but impactful – you want to leave them wanting to know more!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re the perfect fit for the Head of Sales Training role.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might not be advertised elsewhere. Staying updated can give you a head start on applying before the competition does!
We think you need these skills to ace Head of Sales Training
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Sales Training role. Highlight your relevant experience in sales and training, and show us how you can contribute to our mission at StudySmarter.
Showcase Your Customer Service Skills:Since customer service is key in this role, share specific examples of how you've provided excellent service in past positions. We want to see how you’ve gone above and beyond for customers!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and achievements.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Lioncourt Homes Limited
✨Know Your Product Inside Out
Make sure you have a solid understanding of the homes and features the company offers, especially around sustainability and energy efficiency. This will help you answer questions confidently and show your passion for the product.
✨Master the Customer Journey
Familiarise yourself with the entire customer experience from enquiry to completion. Be ready to discuss how you would ensure excellence in customer service at every step, as this is crucial for the role.
✨Stay Updated on Market Trends
Research the local market and competitors before your interview. Being able to discuss current trends and how they impact sales will demonstrate your proactive approach and industry knowledge.
✨Prepare for Role-Specific Scenarios
Think about potential challenges you might face in the role, such as managing customer expectations or negotiating sales. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to handle difficult situations.
