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- Tasks: Lead sales training and ensure top-notch customer service throughout the home buying journey.
- Company: Dynamic property development company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a vibrant team dedicated to excellence and continuous improvement.
- Why this job: Shape the future of sales training and make a real difference in customers' lives.
- Qualifications: Experience in sales, strong communication skills, and a passion for customer service.
The predicted salary is between 60000 - 80000 £ per year.
Key Responsibilities
As a Sales Executive you are the centre of our Sales function and the ambassador for our Customers, from the point of enquiry through to the completion of our developments.
- Achieve monthly, quarterly and annual new homes sales targets as agreed with your Area Sales Manager / Head of Sales and Marketing.
- Ensure every purchaser lead is maximised.
- Provide excellence in customer service from enquiry and through every step of the customer experience.
- Ensure the show home complex, stock plots, landscaping, signage, livery, AA signs, and development portal information are correct and presented to the highest standard.
- Understand our product, specification and the benefits of buying our new homes including sustainability and energy efficient features.
- Receive telephone, e-mail, walk-in and portal enquiries from potential customers and provide appropriate information, taking all details including source of enquiry logging all enquiries on the Customer Management system.
- Ensure a robust feedback loop with our marketing team to help direct our marketing activities.
- Maintain a thorough understanding of competitors and local market information for your development and provide accurate and up to date reports as required.
- Negotiate new homes sales making best use of available home buying options and having a thorough understanding of the customers circumstances, financial status and effectively managing these expectations.
- Ensure all sales and customer contact activities are logged on our Customer Management system.
- Outline the benefits of the company recommended solicitor and IFA.
- Be aware of choices and upgrades and understand the critical build stages for these additional extras.
- Proactively monitoring customers sales progress to ensure exchange of contracts is in good time.
- Remain abreast of all home buying schemes available and current legislation.
- Maintain weekly contact with existing customers on all aspects of the 5* customer journey.
- Be aware of CML inspection and completion dates.
- Undertake a weekly Health and Safety review.
- Hold and minute weekly meetings with the Site Manager to monitor build progress.
- Produce weekly reports as required by the Area Sales Manager.
- Receive any issues/concerns from customers and ensure that appropriate action is taken to resolve them.
- Ensuring GDPR compliance in relation to any data collected, stored or processed.
- Any other reasonable duties requested by the business.
Director of Sales Training employer: Lioncourt Homes Limited
Contact Detail:
Lioncourt Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Sales Training
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly articulate your experience and how it aligns with their needs. Keep it concise but impactful – you want to leave them wanting more!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might not be advertised elsewhere. Staying updated can give you a leg up on the competition!
We think you need these skills to ace Director of Sales Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Sales Training role. Highlight your relevant experience in sales and training, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales training and how your background aligns with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Use numbers and examples to illustrate how you've met or exceeded sales targets in the past. We’re all about results here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Lioncourt Homes Limited
✨Know Your Product Inside Out
Make sure you have a solid understanding of the company's new homes, including their specifications and sustainability features. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight specific situations where you went above and beyond to meet customer needs, as this is crucial for the Director of Sales Training position.
✨Understand the Market Landscape
Research the local market and competitors thoroughly. Be ready to discuss current trends and how they might impact sales strategies. This shows that you're proactive and can contribute valuable insights to the team.
✨Prepare for Role-Specific Scenarios
Think about potential challenges you might face in the role, such as managing customer expectations or negotiating sales. Prepare thoughtful responses on how you would handle these situations, demonstrating your problem-solving skills.