At a Glance
- Tasks: Welcome guests, manage reception, and ensure a safe and enjoyable night experience.
- Company: LQ Resorts, a family-run collection of quality hotel resorts.
- Benefits: Discounts, free meals, gym membership, and career development opportunities.
- Other info: Flexible shifts with opportunities for progression and extra holiday after two years.
- Why this job: Join a supportive team and make a difference every night!
- Qualifications: GCSEs in English and Maths, customer service experience, and night work experience.
The predicted salary is between 18900 - 23100 £ per year.
An opportunity has arisen for a Night Porter to join our team. The successful Night Porter will be customer-focused and reliable and able to work as part of a small team. They must be flexible to ensure shifts are covered and the needs of the guests and clients are met in order to provide safety and the best guest experience.
Roles and Responsibilities:
- To greet all guests on arrival and provide porterage service to all guests arriving at night.
- To provide cover for the reception desk and ensure all duties are carried out efficiently and timely.
- In the absence of a Resort Manager /Deputy or Night Supervisor, must be responsible for night time emergency and evacuation procedures.
- In the absence of a Resort Manager /Deputy or Night Supervisor, must demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
- In the absence of a Resort Manager /Deputy or Night Supervisor, must strictly follow all procedures for left luggage.
- Ensure guests' needs are met throughout the night.
- Handle, follow up and communicate any comments or complaints, ensuring key information is passed over in the handover.
- Ensure public areas of the hotel are clean and tidy.
- Assist with preparations and setting up for the following day’s events.
- To confidently upsell all hotel services and facilities on offer during their stay.
- To keep up to date with changes to any services the hotel provides such as Menu and future events.
- Maintain knowledge of the local area in order to support guests during their stay and can direct them when required or arrange local transport.
- To ensure that all guests' payments/accounts are charged accurately and they are provided with the correct documents/receipts.
- To adhere to the hotel cash/credit card handling procedures and report any discrepancies to the supervisor or Head of Department.
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as left luggage policy.
- Be aware of and follow all Health and Safety procedures.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
- Confident and approachable
- Good teamwork and can work well alone
- Calm under pressure with the ability to prioritise
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face-to-face complaints
Benefits:
- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on a monthly basis
- Extra days holiday after 2 years
Required Criteria:
- English GCSE grade 4/C or above
- Maths GCSE grade 4/C or above
- Experience of working nights
- Experience of dealing with the public
- Cash handling
Desired Criteria:
- Willingness to undertake further training.
- Knowledge of hospitality
- Upselling customers to other products and services
- Knowledge of Res-Diary; Ez-runner; Rezlinx
Night Porter in Oswestry employer: Lion Quays Resort
LQ Resorts in Oswestry is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With flexible scheduling, competitive benefits including staff discounts and pension plans, and clear pathways for career advancement, this role as a Food & Beverage Assistant provides a rewarding opportunity to contribute to a welcoming guest experience in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Oswestry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lion Quays Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lion Quays Resort
Don't be shy about reaching out to Lion Quays Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Oswestry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lion Quays Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lion Quays Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
