Operational Support Manager in Stourbridge

The Operational Support Manager will provide leadership, assurance and oversight of all compliance, health & safety and estates responsibilities across the practice, ensuring statutory and regulatory requirements are met, risks are proactively managed, and the practice remains inspection-ready at all times. The role will be permanent, working 37 hours/week. The successful candidate will be required to commence work at 7:30am on at least one to two days per week, and will work a full day on a Friday.

Job responsibilities

• The postholder will own compliance and assurance, while delegating day-to-day maintenance coordination and reactive work to the Facilities Administrator.
• This is a management and operational leadership role, not a caretaking position.
• You may be required to lead IT/systems projects and work with the administrator to ensure all day-to-day IT functions (including telephony) are maintained.
• You will provide line management and support to the Facilities and IT Administrator and Administrative Team Leader, and support the achievement of agreed targets, reducing, solving and escalating risk where necessary.

About us

Lion Health has a registered population of around 28,000 patients and has dedicated clinical and administrative teams; this role is crucial in supporting the general running of a busy Practice.

Benefits to you:

• Ample free on-site parking
• 6 weeks annual leave
• On-site gym, free for all staff
• Sick pay
• Competitive Annual leave

Core areas of responsibility

• Compliance & Governance in IT/Facilities area
• Act as the named lead for estates-related compliance, including:

• Health & Safety
• Statutory estates inspections and certification
• Estates elements of CQC compliance

What This Role Is Not

• It does not carry out physical maintenance or repairs.
• It is not a caretaking or handyman role.

Quality

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet organisational needs.
• Effectively manage own time, workload and resources.

Contribution to the Implementation of Services

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Understand the impact of H&S legislation upon operations within the Practice.
• Carry out robust record keeping arrangements which are compliant with the practice retention policy.
• Liaise with and report to the Partners and the Management team.
• Provide an efficient administrative support service as required.
• Have a working knowledge, and contribute to Surgery handbooks, internal policies and procedures and apply them.
• Undertake any relevant training as required relating to organisational standards and changes to software or systems.
• Develop harmonious and effective relationships across all practice teams and with patients.
• Undertake effective professional development as necessary to keep up to date with current requirements and in line with Practice policy.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate and produce reports as required.

Infection Prevention & Control

In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal.

Person Specification

• Able to work additional hours at peak periods with reasonable notice.
• Qualities and Attributes

• Ability to communicate effectively.
• Able to build an effective relationship with internal and external contacts.
• Ability to meet deadlines.
• A quality approach to work, including the initiative to contribute to ongoing development of systems and practices.
• Conscientious about detail, methodical and organised.
• Personal integrity.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work as part of an integrated multi-skilled team.
• Adaptable, innovative, forward looking.
• Comfortable working to agreed objectives.
• Ability to work independently.

• 5 GCSEs or equivalent including maths and English.
• Recognised Health & Safety qualification (e.g. NEBOSH, IOSH, NCRQ).
• Formal training in risk assessment and hazard identification.
• Demonstrable experience producing and reviewing risk assessments.

• Experience in a compliance, health & safety, estates or facilities role in a regulated environment.
• Good working knowledge of health & safety legislation and compliance frameworks.
• Experience managing planned maintenance and statutory inspection programmes.
• Ability to assess risk and provide clear, proportionate assurance.
• Experience coordinating contractors and service providers.
• Strong organisational skills and confidence working autonomously.
• IOSH Managing Safely or equivalent (or willingness to work toward).
• Experience in GP primary care, NHS or healthcare settings.
• Familiarity with CQC inspection requirements.

• Sound knowledge of employment law, health & safety law and management of risk.
• Ability to collaborate with staff and other professionals.
• Excellent keyboard and computer skills.
• Good time management.
• Excellent communication (oral and written) and inter personal skills.
• Ability to prioritise workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,000 to £35,000 a year pay range is pro rata and dependant on experience.