Industrial Technical Support Engineer

About Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover. We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.

We’re looking for our next Industrial Technical Support Engineer to join our team Technical Support Team. This is a technical engineering position supporting live industrial production equipment used to code products such as food, pharmaceuticals, and essential goods. You will work hands‑on with Linx Printing Technologies’ industrial coding and marking systems, supporting distributors remotely and, when needed, providing targeted on‑site assistance. These systems run on high‑speed production lines, where reliability, correct integration, and rapid fault resolution are critical. This role is designed for engineers who enjoy real fault‑finding on machines, combining mechanics, electronics, electrics, fluids, and industrial communications — not ticket handling.

Key Responsibilities:

• Diagnose electro‑mechanical, electrical, electronic, and software faults on production‑critical equipment.
• Provide escalation‑level remote technical support and selective on‑site intervention when needed.
• Support industrial printers and coders integrated into automated manufacturing lines.
• Troubleshoot printheads, sensors, I/O, fluid systems, and communications interfaces.
• Analyse RS232, Ethernet, and TCP/IP connectivity issues.
• Work closely with Engineering, R&D, and Quality to identify and resolve systemic product issues.
• Mentor and technically develop other support engineers.

Main Requirements:

• Background in industrial equipment support, such as: Field Service Engineer, Industrial / Automation Support Engineer, Controls, Mechatronics, or Electronics Engineer, Maintenance or Commissioning Engineer.
• Strong experience with: Electro‑mechanical machinery and embedded control systems, Digital & analogue I/O, sensors, and actuators, PLC integration and basic ladder logic concepts, Industrial networks, protocols, and diagnostics (e.g. Wireshark), SQL / ODBC connectivity (advantageous).
• Comfortable fault‑finding machines involving mechanics, electronics, electrics, fluids, and communications.
• Seeking high technical depth with reduced constant travel.

Important: This role is not suitable for candidates with a first‑ or second‑line IT support background. If you enjoy diagnosing machines — not fixing laptops — this role is for you.

Our offer: We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.

Our Culture: More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by a variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.

Our Values:

• We serve humanity with purpose and integrity.
• We unlock ingenuity for customer success.
• We deliver results as a team.
• We continually improve for enduring impact.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance: We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.