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- Tasks: Support global partners with remote communication issues and deliver outstanding customer experiences.
- Company: Join Veralto, a leader in essential technology solutions committed to safeguarding vital resources.
- Benefits: Enjoy career development opportunities in a dynamic, team-oriented environment.
- Other info: Diversity and inclusion are at the heart of our culture; join us on this journey!
- Why this job: Make a real impact by solving complex challenges in a fast-paced, innovative company.
- Qualifications: Experience in technical support, coding, and strong customer-facing skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Linx is seeking a Customer Solutions Specialist to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites. This role will be based in the UK office.
What are we looking for:
We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners.
As a Customer Solutions Specialist at Linx, you will:
- Review, test and respond to our customers and partners' remote communications issues
- Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
- Handle and resolve technical issues raised by Linx customers and distributors (through emails and phone calls) delivering an outstanding customer experience
- When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
- Build successful relationships and partnerships within our distributor network
- Develop technical knowledge to become a Product Specialist
Critical Success Factors for the Ideal Candidate Profile are:
- Basic Data Base knowledge (Access, SQL) and ability to connect/link DB over ODBC
- Understanding of binary signal inputs/outputs for Parallel I/O control
- Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
- Experience working with Network analysis tools: i.e. Wireshark
- Customer-focused individual, who is open and responsive to customers’ needs
Your Education and/or Background Experience should include:
- Experience in printing, coding, marking, or industrial automation technologies
- Exposure to site audits, application validation, or workflow assessments
- Experience supporting distributors or partners
- Involvement in process improvement or standardisation initiatives
- Relevant education – Graduate Engineer / B.E/ B.TECH.
Must-Have Requirements:
- Experience supporting industrial or production-critical equipment in a technical support or service role
- Ability to diagnose and resolve hardware and software issues, remotely and on customer sites
- Strong customer-facing skills, including site visits, audits, and professional issue communication
- Proven ability to manage multiple cases, prioritise by impact, and work to service level expectations
- Strong technical documentation skills (clear, structured, audit-safe reports and case notes)
- Experience working with cross-functional and global teams (engineering, training, sales, etc.)
Our offer:
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.
Our Culture:
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by a variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values:
- We serve humanity with purpose and integrity
- We unlock ingenuity for customer success
- We deliver results as a team
- We continually improve for enduring impact
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Solutions Specialist employer: Linx Printing
Contact Detail:
Linx Printing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Veralto or Linx on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Solutions Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you understand the basics of remote communications issues and the technologies mentioned in the job description. We want to see that you're ready to tackle those challenges head-on!
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've resolved issues in the past and how you’ve built relationships with clients. Remember, it’s all about delivering an outstanding customer experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Veralto.
We think you need these skills to ace Customer Solutions Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Specialist role. Highlight your relevant experience in technical support and customer service, and show how you can contribute to our mission at Veralto.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical know-how! Mention any experience with database management, network protocols, or troubleshooting equipment. We love candidates who can demonstrate their problem-solving skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use structured language and avoid jargon unless necessary. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Linx Printing
✨Know Your Tech Inside Out
As a Customer Solutions Specialist, you'll need to be familiar with various network languages and communication protocols. Brush up on your knowledge of binary signal inputs/outputs and database connections. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges head-on.
✨Showcase Your Customer Focus
This role is all about delivering an outstanding customer experience. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to manage multiple cases and prioritise effectively, as this will demonstrate your customer-centric approach.
✨Demonstrate Team Spirit
Linx values teamwork and collaboration. Be ready to discuss your experience working with cross-functional teams. Share stories that illustrate how you’ve contributed to team success, especially in a global context, as this aligns with their culture of continuous improvement.
✨Prepare for Technical Scenarios
Expect to face some technical scenarios during your interview. Practice explaining how you would diagnose and resolve hardware and software issues, both remotely and on-site. This will not only showcase your problem-solving skills but also your readiness to mentor others in the Technical Support Team.