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For Companies At a Glance
- Tasks: Support global partners with remote communication issues and enhance customer experience.
- Company: Join Veralto, a leader in essential technology solutions with a mission to safeguard vital resources.
- Benefits: Enjoy career development opportunities, a collaborative environment, and a focus on diversity and inclusion.
- Why this job: Make a real impact by solving complex challenges and supporting essential services worldwide.
- Qualifications: Experience in technical support, coding, and strong customer-facing skills required.
- Other info: Dynamic team culture with a commitment to continuous improvement and innovation.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Veralto
Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.
About Linx
Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover. We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey.
Job Description
Linx is seeking a Customer Solutions Specialist to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites. This role will be based in UK office working.
What are we looking for
We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners. As a Customer Solutions Specialist at Linx, you will:
- Review, test and respond to our customers and partners remote communications issues
- Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
- Handle and resolve technical issues raised by Linx customers and distributors (through emails and phone calls) delivering an outstanding customer experience
- When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
- Build successful relationships and partnerships within our distributor network
- Develop technical knowledge to become a Product Specialist
Critical Success Factors for the Ideal Candidate Profile are:
- Basic Data Base knowledge (Access, SQL) and ability to connect / link DB over ODBC
- Understanding of binary signal inputs/outputs for Parallel I/O control
- Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
- Experience working with Network analysis tools: i.e. Wireshark
- Customer-focused individual, who is open and responsive to customers’ needs
Your Education and/or Background Experience should include:
- Experience in printing, coding, marking, or industrial automation technologies
- Exposure to site audits, application validation, or workflow assessments
- Experience supporting distributors or partners
- Involvement in process improvement or standardisation initiatives
- Relevant education – Graduate Engineer / B.E/ B.TECH.
Must-Have Requirements:
- Experience supporting industrial or production‑critical equipment in a technical support or service role
- Ability to diagnose and resolve hardware and software issues, remotely and on customer sites
- Strong customer‑facing skills, including site visits, audits, and professional issue communication
- Proven ability to manage multiple cases, prioritise by impact, and work to service level expectations
- Strong technical documentation skills (clear, structured, audit‑safe reports and case notes)
- Experience working with cross‑functional and global teams (engineering, training, sales, etc.)
Our offer
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
- We serve humanity with purpose and integrity
- We unlock ingenuity for customer success
- We deliver results as a team
- We continually improve for enduring impact
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Customer Solutions Specialist in St Ives employer: Linx Printing Technologies
Contact Detail:
Linx Printing Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist in St Ives
✨Tip Number 1
Network like a pro! Reach out to current employees at Veralto on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common technical issues related to coding and marking equipment. Show us you know your stuff and can tackle those remote communication challenges head-on!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you resolve technical issues over the phone or via email. We want to see how you handle pressure and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Linx!
We think you need these skills to ace Customer Solutions Specialist in St Ives
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Specialist role. Highlight your relevant experience in technical support and customer service, and don’t forget to mention any specific skills that match the job description!
Show Off Your Technical Skills: Since this role involves troubleshooting and resolving technical issues, be sure to showcase your knowledge of database management, network protocols, and any relevant tools like Wireshark. We want to see how you can bring your tech-savvy skills to the table!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your information logically. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Linx!
How to prepare for a job interview at Linx Printing Technologies
✨Know Your Tech Inside Out
As a Customer Solutions Specialist, you'll need to be familiar with various network languages and communications protocols. Brush up on your knowledge of RCI, TCP/IP, and other relevant technologies. Being able to discuss these confidently will show your technical prowess and readiness for the role.
✨Showcase Your Customer-Focused Mindset
Veralto values a customer-centric approach, so be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate effectively and build relationships, as this is crucial for supporting distribution partners.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that test your troubleshooting abilities. Prepare by thinking through common technical issues related to coding and marking equipment, and how you would approach resolving them. This will help you stand out as a proactive candidate.
✨Emphasise Continuous Improvement
Veralto is all about growth and improvement. Be ready to discuss any process improvements or standardisation initiatives you've been involved in. Showing that you're committed to learning and evolving will resonate well with the interviewers.