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For Companies At a Glance
- Tasks: Provide advanced support for remote communications issues with coding and marking equipment.
- Company: Join Veralto, a global leader in essential technology solutions.
- Benefits: Enjoy career development opportunities in a dynamic, team-oriented environment.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
- Why this job: Make a real impact by solving complex challenges and supporting vital resources.
- Qualifications: Experience in technical support, coding, and industrial automation is preferred.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Veralto
Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society.
About Linx
Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover. We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey.
Job Description
Linx is seeking a Customer Solutions Specialist to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites. This role will be based in UK office working.
What are we looking for
We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners. As a Customer Solutions Specialist at Linx, you will:
- Review, test and respond to our customers and partners remote communications issues
- Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
- Handle and resolve technical issues raised by Linx customers and distributors (through emails and phone calls) delivering an outstanding customer experience
- When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
- Build successful relationships and partnerships within our distributor network
- Develop technical knowledge to become a Product Specialist
Critical Success Factors for the Ideal Candidate Profile are:
- Basic Data Base knowledge (Access, SQL) and ability to connect / link DB over ODBC
- Understanding of binary signal inputs/outputs for Parallel I/O control
- Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
- Experience working with Network analysis tools: i.e. Wireshark
- Customer-focused individual, who is open and responsive to customers’ needs
Your Education and/or Background Experience should include:
- Experience in printing, coding, marking, or industrial automation technologies
- Exposure to site audits, application validation, or workflow assessments
- Experience supporting distributors or partners
- Involvement in process improvement or standardisation initiatives
- Relevant education – Graduate Engineer / B.E/ B.TECH.
Must-Have Requirements:
- Experience supporting industrial or production‑critical equipment in a technical support or service role
- Ability to diagnose and resolve hardware and software issues, remotely and on customer sites
- Strong customer‑facing skills, including site visits, audits, and professional issue communication
- Proven ability to manage multiple cases, prioritise by impact, and work to service level expectations
- Strong technical documentation skills (clear, structured, audit‑safe reports and case notes)
- Experience working with cross‑functional and global teams (engineering, training, sales, etc.)
Our offer
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented. Working at Linx gives you access to a robust career development process and challenging “stretch” opportunities.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
- We serve humanity with purpose and integrity
- We unlock ingenuity for customer success
- We deliver results as a team
- We continually improve for enduring impact
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Industrial Technical Support Engineer employer: Linx Printing Technologies
Contact Detail:
Linx Printing Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industrial Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Veralto or Linx on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you understand the key technologies mentioned in the job description, like network protocols and database management. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering outstanding support, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Veralto team!
We think you need these skills to ace Industrial Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Specialist role. Highlight your experience with technical support and customer service, as well as any relevant skills in network languages and database knowledge.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Whether it’s your experience with coding, marking, or industrial automation technologies, we want to see how you can bring value to our team at Linx.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use structured language and avoid jargon where possible. This will help us understand your qualifications and experiences better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Veralto!
How to prepare for a job interview at Linx Printing Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to coding, marking, and industrial automation technologies. Be prepared to discuss specific tools like Wireshark and various network protocols, as these will likely come up during the interview.
✨Showcase Your Customer-Focused Mindset
Since this role is all about delivering outstanding customer support, think of examples where you've gone above and beyond for a customer. Highlight your ability to build relationships and how you’ve handled challenging situations in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would approach diagnosing and resolving technical issues. Prepare some real-life examples where you successfully troubleshot problems, especially in a remote setting, as this will demonstrate your practical skills.
✨Emphasise Your Teamwork Skills
This position involves working with cross-functional teams, so be ready to discuss your experience collaborating with others. Share stories that illustrate your ability to work effectively in a team environment and how you contribute to achieving common goals.