At a Glance
- Tasks: Support and troubleshoot high-speed industrial coding equipment in a dynamic environment.
- Company: Join Linx Printing Technologies, a leader in innovative manufacturing solutions.
- Benefits: Enjoy career development opportunities, a collaborative team culture, and a focus on quality.
- Other info: Be part of a growth-oriented team with exciting challenges and mentorship opportunities.
- Why this job: Make a real impact by ensuring reliability in essential product coding processes.
- Qualifications: Experience with industrial equipment and strong technical skills in electro-mechanical systems.
The predicted salary is between 35000 - 45000 £ per year.
About Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company consistently invests a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover.
This role supports live industrial production equipment used to code products such as food, pharmaceuticals, and essential goods. The engineer works hands-on with Linx Printing Technologies’ industrial coding and marking systems, supporting distributors remotely and, when required, providing targeted on-site assistance. The systems run on high-speed production lines, where reliability, correct integration, and rapid fault resolution are critical.
Key Responsibilities- Diagnose electro-mechanical, electrical, electronic, and software faults on production-critical equipment.
- Provide escalation-level remote technical support and selective on-site intervention when needed.
- Support industrial printers and coders integrated into automated manufacturing lines.
- Troubleshoot printheads, sensors, I/O, fluid systems, and communications interfaces.
- Analyse RS232, Ethernet, and TCP/IP connectivity issues.
- Work closely with Engineering, R&D, and Quality to identify and resolve systemic product issues.
- Mentor and technically develop other support engineers.
- Background in industrial equipment support, such as Field Service Engineer, Industrial / Automation Support Engineer, Controls, Mechatronics, or Electronics Engineer, Maintenance or Commissioning Engineer.
- Strong experience with electro-mechanical machinery and embedded control systems; digital & analogue I/O, sensors, and actuators; PLC integration and basic ladder logic concepts.
- Knowledge of industrial networks, protocols, and diagnostics (e.g., Wireshark) and SQL/ODBC connectivity.
- Comfortable fault-finding machines involving mechanics, electronics, electrics, fluids, and communications.
- Seeking high technical depth with reduced constant travel.
- This role is not suitable for candidates with a first- or second-line IT support background.
We offer an entrepreneurial, team-centered, customer-driven, quality-focused, and growth-oriented environment with access to a robust career development process and challenging “stretch” opportunities.
Industrial Technical Support Engineer employer: Linx Printing Technologies Limited
Linx Printing Technologies is an exceptional employer, renowned for its commitment to innovation and employee development. With a strong focus on research and development, the company fosters a collaborative work culture that encourages technical growth and offers unique opportunities to work hands-on with cutting-edge industrial equipment in a dynamic environment. Employees benefit from a supportive team atmosphere, access to career advancement, and the chance to make a meaningful impact in industries that produce essential goods.
Contact Details:
Linx Printing Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Industrial Technical Support Engineer
✨Tip Number 1
Get hands-on! If you can, try to get some practical experience with industrial equipment before your interview. It’ll give you a leg up when discussing your skills and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Linx Printing Technologies on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of electro-mechanical systems and fault diagnosis. We want to see how you think on your feet, so be ready to tackle some real-world scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Linx Printing Technologies.
We think you need these skills to ace Industrial Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with industrial equipment support and any relevant technical skills. We want to see how your background aligns with the role of an Industrial Technical Support Engineer, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Linx Printing Technologies and how your skills can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for engineers who can think on their feet, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Linx!
How to prepare for a job interview at Linx Printing Technologies Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electro-mechanical systems and embedded control. Be ready to discuss specific examples from your past experience where you've diagnosed faults or integrated PLCs. This will show that you’re not just familiar with the tech, but that you can handle real-world challenges.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about how you've tackled complex issues in industrial settings. Think about times when you resolved connectivity problems or troubleshot printheads. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Linx's Products
Do some homework on Linx Printing Technologies and their product range. Understanding their coding and marking systems will help you tailor your responses and demonstrate genuine interest in the company. Mentioning specific products during the interview can really set you apart.
✨Be Ready for Technical Questions
Expect to face technical questions related to industrial networks, protocols, and diagnostics. Brush up on your knowledge of RS232, Ethernet, and TCP/IP connectivity. Being able to confidently discuss these topics will show that you have the depth of knowledge they’re looking for.
