Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system access.
What You'll Do
- Own and resolve technical support cases relating to Financial Messaging platforms and services
- Investigate complex application, platform and infrastructure issues and progress cases through to resolution
- Monitor systems and services proactively to identify and resolve potential issues before they affect customers
- Complete small-scale operational changes including configuration updates and certificate-related activities
- Create and maintain technical documentation, troubleshooting guides and internal knowledge articles
- Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality
What You Need
- Experience in a technical support, application support, service operations or IT operations environment
- Strong technical aptitude and a structured approach to troubleshooting and problem solving
- Working knowledge of Linux or Unix and Windows environments
- Experience using SQL to investigate data or application issues
- Familiarity with monitoring and diagnostic tools
- Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira
- Strong customer-service skills with the ability to explain technical information clearly to different audiences
- A degree in Computer Science or a related field, or equivalent relevant professional experience
Nice to Have
- Familiarity with SWIFT messaging, financial messaging platforms or payment technologies
- Practical experience using automation tools, AI agents or other AI-enabled technologies within a support or operational environment
- Exposure to scripting languages such as Python or PowerShell
- Understanding of DevOps or Site Reliability Engineering practices
- Experience with observability tools such as ELK or Grafana
- Knowledge of certificates, secure communications or certificate lifecycle activities
- Experience working within ITIL-aligned service-management processes
- ITIL Foundation or a related service-management certification
- Experience supporting SaaS, fintech or other regulated technology services
- Linux
Technical Support Engineer in Reading employer: Linuxconfig
Beamery is an exceptional employer that prioritises a culture of trust, empathy, and honesty, allowing employees to bring their authentic selves to work. With a strong commitment to diversity and inclusion, Beamery offers meaningful opportunities for professional growth and development, particularly in the dynamic field of IT management. Located in the heart of London, the company provides a vibrant work environment where innovative ideas thrive, making it an exciting place to contribute to the future of work.
