At a Glance
- Tasks: Provide 2nd line IT support and manage global IT platforms.
- Company: Join a collaborative global IT team in London.
- Benefits: Competitive salary, annual bonus, and professional development opportunities.
- Other info: Exciting chance to work with cutting-edge technologies and improve user experience.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: London, UK (Hybrid Working)
Salary range: £30,000 - £35,000 plus benefits including annual discretionary bonus
Join Our Global IT Team
We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment. Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands‑on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work. This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world.
What You'll Be Doing
- Global IT Support
- Provide 2nd line IT support to users across the UK and global business.
- Manage and respond to support requests through our Jira ticketing system.
- Support employee onboarding and offboarding processes.
- Administer key business platforms including:
- Microsoft 365
- Microsoft Intune
- Google Workspace
- Kandji
- Ubiquiti
- Create and maintain technical documentation and user guides.
- Support meeting room technology and collaboration tools.
- Assist with company‑wide Town Halls and All Hands events.
- Endpoint & User Support
- Install, configure, and maintain laptops, desktops, and other hardware.
- Provide both remote and in‑person support for employees.
- Troubleshoot hardware, software, and connectivity issues.
- Network & Infrastructure Support
- Monitor and maintain office networks, Wi‑Fi, and connectivity.
- Support storage infrastructure and backup solutions.
- Assist with troubleshooting and resolving network outages and performance issues.
- IT Projects & Continuous Improvement
- Collaborate with the wider IT team on global improvement initiatives.
- Support the rollout of new tools, technologies, and processes.
- Identify opportunities to improve support services and user experience.
What We're Looking For
- Previous experience in an IT Service Desk, IT Support, or Technical Support role.
- Strong troubleshooting and problem‑solving skills.
- Experience supporting Windows operating systems.
- Excellent communication skills and the ability to support both technical and non‑technical users.
- Strong organisational skills with the ability to manage multiple priorities.
- Good understanding of IT security and cybersecurity best practices.
- A proactive, customer‑focused approach and willingness to learn.
Desirable
- Experience with:
- Microsoft 365, Entra ID, and Intune
- Google Workspace
- Linux and macOS environments
- Android and iOS devices
- Wired and wireless networking
- Server and endpoint hardware support
What You'll Gain
This role provides the opportunity to develop your expertise across a wide range of enterprise technologies, including:
- Microsoft 365, Entra ID and Intune
- Google Workspace
- Ubiquiti networking solutions
- Firewall technologies including WatchGuard and FortiGate
- VPN technologies and network security
- Cloud‑based identity and device management
- NAS and storage platforms
- Endpoint security tools
- Modern SaaS IT administration platforms
Why Join Us?
You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business. We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.
IT Support Analyst employer: Linuxconfig
At Sony Interactive Entertainment, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within a dynamic work culture. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while working in a vibrant location that encourages creativity and teamwork. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Linuxconfig values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Linuxconfig might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Linuxconfig!
✨Direct Apply to Linuxconfig
Let's not forget to apply directly through the Linuxconfig website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Linuxconfig.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Linuxconfig. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Linuxconfig
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
