Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system access.
What You'll Do
- Own and resolve technical support cases relating to Financial Messaging platforms and services
- Investigate complex application, platform and infrastructure issues and progress cases through to resolution
- Monitor systems and services proactively to identify and resolve potential issues before they affect customers
- Complete small-scale operational changes including configuration updates and certificate-related activities
- Create and maintain technical documentation, troubleshooting guides and internal knowledge articles
- Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality
What You Need
- Experience in a technical support, application support, service operations or IT operations environment
- Strong technical aptitude and a structured approach to troubleshooting and problem solving
- Working knowledge of Linux or Unix and Windows environments
- Experience using SQL to investigate data or application issues
- Familiarity with monitoring and diagnostic tools
- Experience working with ticket-management platforms such as Salesforce Service Cloud and Jira
- Strong customer-service skills with the ability to explain technical information clearly to different audiences
- A degree in Computer Science or a related field, or equivalent relevant professional experience
Nice to Have
- Familiarity with SWIFT messaging, financial messaging platforms or payment technologies
- Practical experience using automation tools, AI agents or other AI-enabled technologies within a support or operational environment
- Exposure to scripting languages such as Python or PowerShell
- Understanding of DevOps or Site Reliability Engineering practices
- Experience with observability tools such as ELK or Grafana
- Knowledge of certificates, secure communications or certificate lifecycle activities
- Experience working within ITIL-aligned service-management processes
- ITIL Foundation or a related service-management certification
- Experience supporting SaaS, fintech or other regulated technology services
- Linux
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Technical Support Engineer in Reading employer: Linuxcareers
Foundational is an exceptional employer, offering a dynamic work environment for Network Operations Engineers dedicated to advancing satellite technology. With a strong emphasis on employee growth, we provide 25 days of annual leave, EMI share options, and enhanced parental leave, alongside a vibrant culture that encourages collaboration through regular team socials and office perks. Join us in a role that not only promises meaningful contributions to global satellite operations but also fosters your professional development across multiple continents.
